Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services

Information Technology

1K-5K (3500)

Founded 2000

$567M raised

46 open positions

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Technical Account Manager

5 days, 15 hours ago

United States

Full-time

Junior

Customer and Technical Support

CRM

Apply Now

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services

1K-5K

Founded 2000

$567M raised

View All Jobs 46

Description

Build expertise in Kaseya software modules and conduct technical account reviews to identify usage opportunities and obstacles.
Own the identification and resolution of customer obstacles that affect solution adoption and value realization.
Collaborate with Product, Tech, and Operations teams to drive issue closure.
Ensure customers have a plan to use relevant features and integrations across the IT Complete platform.
Position and sell professional services and training to keep customers engaged and help their teams use the products effectively.
Create interest in additional modules for Account Managers to pursue and close.
Share new product features and enhancements, provide best-practice guidance, and deliver knowledge transfer.
Stay current on modern technologies through training, hands-on learning, and additional skill-building programs.
Understand customer business needs for implementing IT management solutions across MSP, enterprise, and mid-size business environments.
Provide pre-sales solution design and customized product demonstrations, and support product roadmap discussions and solution enhancements.

Requirements

2-4 years of experience in a customer-facing technical account role.
Experience conducting technical account reviews for SaaS or technology solutions.
Strong presentation and communication skills.
Demonstrated ability to identify opportunities and leverage them appropriately.
Demonstrated knowledge of network and desktop management solutions.
Demonstrated commitment to continued professional development.
Strong spoken and written Business-Level English.
Knowledge of RMM systems or professional services automation tools such as helpdesk, CRM, documentation, backup, or security solutions (preferred).
Experience in Technical Account Management or Customer Success managing issues to resolution for key accounts (preferred).
Experience managing servers and workstations, such as Microsoft Systems Administrator work (preferred).
Strong understanding of networking technology such as CCNA or Network+ (preferred).
Sales experience is a plus.
College or technical degree preferred.

Benefits

Equal employment opportunity regardless of race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, disability, veteran status, marital status, or other protected characteristics.
Opportunity to work for a growing global technology company with customers in over 20 countries.
Chance to contribute to AI-powered IT infrastructure and security management solutions.
Exposure to a broad customer base across MSP, enterprise, and mid-size businesses.

Interested in this position?

Apply directly on the company website

Apply Now

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