Renewal Specialist

8 minutes ago
Full-time
Junior
Customer and Technical Support
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Drive renewal conversations to increase renewal rates, support retention, and identify upsell opportunities.
  • Work closely with Account Management to identify risk factors and support smooth renewal execution.
  • Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed.
  • Ensure renewals are accurately documented and properly forecasted.
  • Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution.
  • Help improve the renewal process over time to increase retention and reduce churn.
  • Perform other related duties as assigned.

Requirements

  • 2+ years of experience in renewals, account management, or customer success in a B2B or SaaS environment.
  • Direct experience managing or supporting software contract renewals and driving retention outcomes.
  • Experience managing subscription or contract renewals end to end (preferred).
  • Strong negotiation and relationship management skills (preferred).
  • Experience working with large and complex books of business (preferred).
  • Demonstrated ability to identify upsell, cross-sell, or expansion opportunities (preferred).
  • Ability to work in a fast-paced environment and manage multiple priorities (preferred).
  • Strong communication skills and ability to collaborate cross-functionally (preferred).
  • Strong attention to detail and organizational skills (preferred).
  • Experience using CRM systems such as Salesforce (preferred).
  • Strong problem-solving and analytical thinking skills (preferred).

Benefits

  • Equal employment opportunity for all employees and applicants regardless of protected characteristics.
  • Collaborative environment focused on customer success, retention, and revenue growth.
  • Opportunity to join a fast-growing company transforming the IT industry.

Interested in this position?

Apply directly on the company website

Apply Now

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