Associate Project Manager

6 hours, 52 minutes ago
Full-time
Mid Level
Project and Program Management
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Meet with customers to define, document, and translate business requirements into project plans.
  • Allocate resources, set milestones, and drive progress across implementation projects.
  • Oversee resource schedules and coordinate updates to maximize productivity.
  • Lead project discovery by analyzing customer needs, timelines, and business requirements.
  • Align project scope, software tools, and implementation approach to customer requirements.
  • Collaborate with implementation consultants, product teams, and support teams to move projects forward.
  • Create and maintain project documentation, including requirements, process flows, status reports, and configuration worksheets.
  • Own projects end to end, monitor tasks and dependencies, and ensure delivery on time and within required KPIs.
  • Track and report project KPIs, effort, hours, scope, schedule, quality, and overruns to stakeholders.
  • Build and maintain strong customer relationships and serve as a trusted adviser.

Requirements

  • 3+ years managing and delivering customer-facing projects.
  • 3+ years of experience working with business stakeholders in a cross-functional matrix environment.
  • Strong background in software implementation.
  • Understanding of the Project Management Institute (PMI) framework or similar.
  • Excellent organization, communication, customer relationship, time management, interpersonal, and writing skills.
  • Strong leadership, diplomatic, motivational, problem-solving, and decision-making skills.
  • Effective resource planning and risk management skills.
  • Ability to anticipate the impact of decisions on project outcomes and customer success.
  • Self-motivated, decisive, and able to adapt to change and competing demands.
  • Project management certification such as PMP, CAPM, Project+, or similar is preferred.
  • Salesforce experience is preferred.
  • Bachelor’s degree or higher, preferably in business or STEM, or equivalent experience.
  • Advanced Microsoft Excel skills, including pivot tables, reporting, and macros, are preferred.
  • Managerial experience deploying software solutions is a plus.
  • Experience with emerging cloud, hosting, and web technologies is preferred.

Interested in this position?

Apply directly on the company website

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