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Field Service Technician Level II – Des Moines, Iowa

17 hours, 12 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
TCP/IP
Apply Now
K Group Companies

K Group Companies

K Group Companies is a group of technology service providers based in Grand Rapids, MI, offering a wide range of IT solutions including managed IT services, SOC services, physical security systems, nurse call systems, web & application development, and...

Internet Software & Services
51-250
Founded 1979
View All Jobs 18

Description

  • Execute Level I installer duties while following documentation and installation standards.
  • Manage project and service tickets with organized tracking, updates, and follow-through.
  • Own assigned work by understanding project scope and service expectations and delivering results.
  • Lead installation teams by delegating tasks and fostering a collaborative work environment.
  • Mentor Level 1 installers and support their growth through feedback and guidance.
  • Communicate regularly with Project Delivery Coordinators, Project Managers, and customers.
  • Configure, program, and commission systems and devices to deliver fully operational solutions.
  • Perform Factory Authorized Testing (FAT) before installation to verify quality and performance.
  • Work with nurse call systems, card access systems, and video surveillance products.
  • Provide basic operations training to customers and accept additional duties as needed.

Requirements

  • Minimum 2 years of experience in a previous construction trade.
  • Advanced knowledge of electricity, including high and/or low voltage.
  • Hands-on field experience from previous work experience.
  • Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
  • Ability to identify and use common low-voltage cabling.
  • Working knowledge of basic IT networking, configurations, and IP addressing.
  • Ability to read architectural drawings.
  • Team management or supervisor experience.
  • Previous experience completing projects within scope and using service ticketing processes.
  • Knowledge of fire, CCTV, intrusion, or emergency nurse call systems is preferred.
  • Excellent communication skills.
  • Valid U.S. driver’s license.

Benefits

  • Competitive base salary based on experience.
  • Bonus and commission programs.
  • Paid Time Off (PTO) and Volunteer Paid Time Off (VTO).
  • 100% employer-paid family health insurance premium.
  • 100% employer-paid disability insurance.
  • 100% employer-paid dental and vision insurance.
  • 401(k) with annual Safe Harbor contributions.
  • Profit sharing opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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