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Field Service Technician II (Southeast MI)

6 days, 16 hours ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
TCP/IP
Apply Now
K Group Companies

K Group Companies

K Group Companies is a group of technology service providers based in Grand Rapids, MI, offering a wide range of IT solutions including managed IT services, SOC services, physical security systems, nurse call systems, web & application development, and...

Internet Software & Services
51-250
Founded 1979
View All Jobs 18

Description

  • Execute Level 1 installer duties and follow documented installation and service standards.
  • Manage project and service tickets, provide timely updates, and keep work organized.
  • Own assigned tasks by understanding project scope and service expectations and delivering results.
  • Lead installation teams by delegating work appropriately and maintaining team productivity.
  • Mentor Level 1 installers and gather feedback to support continuous improvement.
  • Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers.
  • Perform Factory Authorized Testing (FAT) before installation to verify quality and performance.
  • Configure, program, and commission systems to deliver fully operational solutions.
  • Provide basic customer training on system operations.
  • Work with nurse call systems, card access systems, and video surveillance products.

Requirements

  • Minimum 2 years of experience in a previous construction trade.
  • Advanced knowledge of electricity, including high and/or low voltage.
  • Hands-on field experience from previous work experience.
  • Basic telecommunications knowledge, including TCP/IP, networking, computers, and VoIP.
  • Ability to identify and use common low-voltage cabling.
  • Working knowledge of basic IT networking, configurations, and IP addressing.
  • Ability to read architectural drawings.
  • Team management or supervisor experience.
  • Experience completing projects within scope.
  • Experience with service ticketing processes.
  • Previous knowledge of fire, CCTV, intrusion, or emergency nurse call systems is preferred.
  • Excellent communication skills.
  • Valid U.S. driver’s license.
  • Leadership and communication skills development are expected to be part of ongoing professional growth.

Benefits

  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer-paid family health insurance premium.
  • 100% employer-paid disability insurance.
  • 100% employer-paid dental and vision insurance.
  • 401(k) with annual Safe Harbor company contributions.
  • Profit sharing opportunities.
  • Bonus programs.

Interested in this position?

Apply directly on the company website

Apply Now

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