JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised

Description

  • Lead, mentor, and develop a distributed Professional Services and Software Engineering team in India.
  • Manage delivery using Scrum, including backlog planning, sprint planning, prioritization, and velocity tracking.
  • Grow the regional services business by developing offerings and plans that increase service-delivery adoption.
  • Partner with Customer Success, Engineering, Revenue Operations, Product, and leadership teams to deliver successful customer outcomes.
  • Drive product adoption, customer retention, and growth through effective services delivery.
  • Define, track, and use Professional Services metrics to assess team performance.
  • Design and own complex customer tools and solutions that meet technical and business requirements.
  • Analyze trends and operational data to improve tooling and delivery processes.
  • Provide technical guidance on user adoption strategies and custom integrations.
  • Oversee customer implementations and migrations from legacy directories such as Active Directory and Okta to JumpCloud.

Requirements

  • 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment.
  • 3–5 years of experience leading technical teams and owning engineering initiatives.
  • Experience managing software teams with Scrum or other Agile methodologies.
  • Advanced proficiency in PowerShell and Bash, plus experience with Python or another object-oriented language.
  • Deep expertise with Active Directory, Microsoft 365, Azure AD, and Okta.
  • Advanced knowledge of LDAP(S), RADIUS, SAML, OIDC, and SCIM.
  • Familiarity with AWS, Azure, or Google Workspace and management of Windows, macOS, and Linux environments.
  • Knowledge of project management approaches for completing technical deployment projects.
  • Willingness to work EMEA hours, 1 PM–10 PM IST.
  • Must be located in and authorized to work in India, with fluent written and spoken English.

Benefits

  • Remote-first role available anywhere in India.

Interested in this position?

Apply directly on the company website

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