Manager, Professional Services - India

2 days, 4 hours ago
Full-time
Lead
Project and Program Management
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Lead, mentor, and support the professional growth of distributed Professional Services and Solutions Engineering teams in India.
  • Manage the team using Scrum practices, including backlog planning, sprint planning, prioritization, and velocity tracking.
  • Own the growth of the services business in the region and help shape service offerings and delivery plans.
  • Partner with Customer Success, Engineering, Revenue Operations, and leadership to improve customer delivery outcomes and operational alignment.
  • Drive product adoption and help support customer retention and growth through professional services delivery.
  • Define, track, and implement professional services metrics to evaluate team and delivery performance.
  • Own and design complex tools and solutions that address customer technical and business needs.
  • Identify trends and review data to improve tooling, processes, and operational effectiveness.
  • Represent the Professional Services team in strategic discussions with internal stakeholders across GCS, Engineering, and Product.
  • Guide customers through user adoption strategy, custom SCIM integrations, implementations, and migrations from legacy directories such as Active Directory and Okta.

Requirements

  • 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment.
  • 3–5 years of experience leading technical teams and owning engineering initiatives.
  • Experience managing software teams using Scrum or other Agile methodologies.
  • Advanced proficiency in PowerShell and Bash scripting.
  • Experience with Python or another object-oriented programming language.
  • Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta.
  • Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM.
  • Familiarity with AWS, Azure, or GWS.
  • Experience managing Windows, macOS, and Linux operating systems.
  • Familiarity with project management strategies for technical deployment projects.
  • Bachelor’s degree in a technical field or equivalent professional experience.
  • Must be located in and authorized to work in India.
  • Willingness to work the 1 PM to 10 PM shift.
  • Fluency in written and spoken English.

Interested in this position?

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