Senior Manager - Technical Implementation & Value Realization

1 month ago
Full-time
Senior
Project and Program Management
PackageX

PackageX

PackageX: Transforming logistics with AI-powered cloud platform for end-to-end efficiency in operations.

Professional Services
11-50
Founded 2018

Description

  • Convert closed-won customer commitments into structured implementation plans.
  • Manage multiple enterprise implementations, including timelines, milestones, risks, and dependencies.
  • Lead implementation calls and drive go-live, adoption, risk, and value milestones.
  • Coordinate technical delivery across customer, sales, product, engineering, AI, and customer teams.
  • Identify blockers early, escalate risks, and maintain implementation visibility.
  • Capture ROI, measurable value, and customer evidence.
  • Create executive-ready customer progress updates and improve post-sales operating cadence.
  • Build implementation playbooks and strengthen handoff quality.
  • Identify expansion signals and coordinate handoffs to commercial teams.

Requirements

  • 6–10 years of experience in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
  • Experience managing complex enterprise customers and senior stakeholders.
  • Experience with enterprise SaaS or logistics, supply chain, warehouse, retail, manufacturing, field operations, or workflow automation.
  • Strong customer-facing communication, project management, follow-through, and executive presence.
  • Ability to work with APIs, integrations, data workflows, and enterprise systems.
  • Ability to translate customer requirements into clear execution plans.
  • Experience working in fast-moving, ambiguous startup environments.
  • Experience with AI, computer vision, automation, or workflow platforms preferred.
  • Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems preferred.
  • U.S.-based and able to travel regularly to customer sites for pilots, implementations, go-live support, and executive meetings.

Benefits

  • Target base salary of $135,000–$150,000.
  • Performance-based bonus and expected total compensation of $175,000–$200,000 OTE.
  • Meaningful equity grant.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off and company holidays.
  • Remote or hybrid work flexibility depending on location and business needs.

Interested in this position?

Apply directly on the company website

Apply Now

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