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Implementation Manager

1 day, 14 hours ago
United Kingdom
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Asana JIRA Salesforce
Apply Now
Olo

Olo

Olo is a pioneering on-demand commerce platform for over 600 restaurant brands, offering seamless online ordering, delivery, and personalized guest experiences to maximize revenue and enhance digital operations.

Internet Software & Services
501-1000
Founded 2005
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Description

  • Manage a portfolio of customer product and platform integration projects through successful completion.
  • Apply deep knowledge of Olo products and customer technology stacks to guide implementation decisions.
  • Provide advanced technical troubleshooting, resolve issues where possible, and escalate cross-functional issues through resolution.
  • Train customers on product integration best practices and troubleshooting.
  • Partner with product, project management, technical, support, and leadership teams on product and integration developments.
  • Identify, advocate for, and help deliver product or process enhancements that improve customer and internal operations.
  • Work with external product partners to resolve implementation bugs.
  • Communicate product changes and updates, ensuring teams understand their business and customer impact.
  • Improve implementation velocity and operational efficiency using team metrics and process improvements.
  • Support technical product discovery with Sales and deliver work under Professional or Managed Services agreements as needed.

Requirements

  • 5+ years of experience in customer relationship management, project or account management, or integration implementation.
  • Demonstrated ability to deliver an excellent customer experience and advocate for customer needs.
  • Knowledge of project management practices and ability to independently manage critical deadlines with internal and external stakeholders.
  • Ability to solve problems using available resources and clearly communicate issues and resolutions.
  • Ability to understand technical details of varying complexity and apply them to project objectives.
  • Experience with Asana, Jira, Salesforce, Google Suite, and Zendesk (preferred).
  • Availability for after-hours, weekend, or non-traditional shifts as business needs arise.
  • Ability to travel occasionally as needed.

Benefits

  • Fully remote role with flexibility to work from anywhere in the UK.

Interested in this position?

Apply directly on the company website

Apply Now

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