Implementation Consultant - Brazil

7 hours, 38 minutes ago
Full-time
Mid Level
Customer and Technical Support
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised

Description

  • Guide direct customers and partners through scalable implementation and onboarding projects.
  • Create customized onboarding plans based on customer needs and purchased services.
  • Consult on and support JumpCloud rollouts in environments including AD/LDAP, O365/G-Suite, and enterprise MDMs.
  • Resolve technical onboarding and API integration issues involving OAuth and SCIM through email and remote sessions.
  • Perform complex migration and configuration tasks within customer environments when needed.
  • Drive platform adoption through knowledge transfer and demonstrations for technical audiences.
  • Manage customer communication, action plans, recommendations, follow-ups, and potential use cases.
  • Meet implementation SLAs and maintain strong customer satisfaction throughout onboarding.
  • Collaborate with peers, mentors, and community forum leaders to deliver effective customer solutions.

Requirements

  • Must be located in and authorized to work in Brazil.
  • Fluent English speaking and writing skills, as interviews and internal business are conducted primarily in English.
  • Technical background in identity and access management.
  • Ability to support implementations involving AD/LDAP, O365/G-Suite, enterprise MDMs, OAuth, and SCIM.
  • Ability to work remotely in a fast-paced SaaS environment.
  • Ability to consult with technical audiences and manage customer onboarding projects.

Benefits

  • Remote-first role within Brazil.
  • Opportunity to work with global teams across 15+ countries.
  • Supportive, inclusive workplace that values diverse perspectives and professional growth.

Interested in this position?

Apply directly on the company website

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