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VP Onboarding (m/f/d)

10 hours, 53 minutes ago
Poland
Full-time
Executive
Implementation Consultant
Customer and Technical Support
Apply Now
Sport Alliance

Sport Alliance

Sport Alliance is a leading provider of gym and membership management software solutions, specializing in digital transformation to make sport and fitness more accessible through innovative products and services.

Media
201-500
Founded 2011
$70M raised
View All Jobs 9

Description

  • Own the global onboarding strategy, operating model, and quality standards.
  • Define the global onboarding playbook and methodology for regional teams to adapt and execute.
  • Build, lead, and develop onboarding teams and regional leaders across Australia, the USA, Germany, and Poland.
  • Own and report on go-live speed, onboarding quality, and capacity metrics.
  • Serve as the senior escalation point for complex and at-risk enterprise onboardings.
  • Partner with Sales on pipeline readiness and onboarding capacity planning.
  • Balance global consistency with regional and customer-segment requirements.
  • Own the onboarding function’s budget and resource planning.

Requirements

  • 8+ years of experience in enterprise SaaS implementation, onboarding, or Technical Customer Success, including senior leadership experience.
  • Proven experience building and scaling an onboarding or implementation function across multiple regions.
  • Experience leading distributed, multi-time-zone teams and developing managers and senior leaders.
  • Strong operational mindset with the ability to drive structured execution and continuous improvement.
  • Understanding of platform configuration, data migration, API integrations, and customer workflows.
  • Strong stakeholder management and executive-level communication skills with enterprise customers.
  • Hands-on experience using AI to improve customer-facing or operational functions.
  • Experience with fitness, wellness, or membership platforms such as Mindbody, ABC Fitness, or Daxko (preferred).
  • Excellent English proficiency; German language skills are a strong plus.

Benefits

  • PLN 35,000–40,000 gross per month under an employment contract, with final compensation based on experience and fit.
  • Private medical care and a sports card.
  • Access to Udemy Business courses.
  • Fully remote or hybrid work from the Warsaw office.
  • Flexible working hours.
  • International, diverse team environment.
  • Company events and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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