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SaaS Solutions Architect (Post Sales Implementation)

2 months ago
United States, United Kingdom
Full-time
Senior
Implementation Consultant
Project and Program Management
CRM CSS JavaScript JSON LLM Salesforce
Apply Now
Zingtree

Zingtree

Zingtree is a B2B toolkit that offers interactive decision trees and troubleshooters to streamline workflows for contact center agents. Their conversational workflow software enhances agent productivity by providing real-time scripting, advanced report...

Professional Services
51-250
Founded 2014
$18M raised
View All Jobs 3

Description

  • Design, demo, and build tailored AI-driven conversational workflows for customer support use cases.
  • Lead end-to-end implementation projects from onboarding through go-live and handoff to Customer Success.
  • Configure and integrate Zingtree with CRMs, APIs, and third-party platforms in collaboration with client IT teams.
  • Run onboarding sessions to gather business requirements, map support processes, and define project goals.
  • Serve as the primary technical point of contact for clients and manage stakeholder communication throughout the project lifecycle.
  • Translate requirements between client business teams and technical resources internally and externally.
  • Identify, mitigate, and resolve technical and project risks to prevent delays.
  • Guide user acceptance testing to validate workflows, integrations, and user experience goals.
  • Deliver training and enablement so customers can build, maintain, and report on AI-enabled workflows.
  • Coordinate multiple SaaS implementation projects concurrently while managing scope, timelines, and client alignment.

Requirements

  • 4+ years of experience in solutions architecture, customer engineering, or technical project implementation roles.
  • At least 2+ years of experience in enterprise B2B SaaS, preferably in customer support or contact center solutions.
  • Startup experience is preferred.
  • Hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns.
  • Proficiency with conversational AI technologies such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning.
  • Strong front-end skills with JavaScript, CSS, and JSON.
  • Familiarity with ETL and data transformation.
  • Experience integrating CRMs, especially Salesforce and Zendesk, is a significant plus.
  • Ability to digest complex business requirements and design integrated workflow solutions.
  • Exceptional communication, interpersonal, and executive-facing client management skills.

Benefits

  • Competitive compensation with performance-based incentives.
  • Health, dental, and vision benefits fully covered for employees.
  • Equity stock options.
  • 401(k) retirement plan.
  • Paid parental leave.
  • Unlimited PTO.
  • Flexible remote work environment.
  • $500 home office stipend plus monthly internet and phone reimbursement.
  • Co-working reimbursement up to $200 per month.

Interested in this position?

Apply directly on the company website

Apply Now

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