Standard Metrics

Standard Metrics provides investment portfolio management software designed specifically for venture capital firms and startups, offering centralized collaboration tools that streamline portfolio reviews, enhance reporting to limited partners, and faci...

Capital Markets

Financials

11-50 (45)

$30M raised

3 open positions

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Customer Success

13 hours, 59 minutes ago

United States

Full-time

Junior

Customer Success

Customer and Technical Support

CRM

Apply Now

Standard Metrics

Capital Markets

11-50

$30M raised

View All Jobs 3

Description

Cultivate long-term relationships with customers and key stakeholders across their organizations.
Develop a deep understanding of customer business requirements, challenges, and goals.
Proactively manage the customer lifecycle from deployment and adoption through growth and contract renewal.
Drive platform utilization and recommend best practices to increase adoption.
Own renewals and upsells for an assigned book of customers.
Identify and address churn risk while forecasting future revenue growth.
Lead recurring Partnership Reviews to align on priorities, usage, insights, and product roadmap updates.
Advocate for customers with Product and Engineering teams to ensure their needs are heard and prioritized.
Collaborate closely with sales, data, and product teams to improve the platform and customer experience.

Requirements

2+ years of relevant experience in a client-facing role, ideally in customer success or account management.
Track record of building strategic customer relationships and driving value realization.
Experience managing and closing renewals and upsells.
Strong executive presence and ability to navigate all levels of customer organizations.
Experience presenting to C-level executives and influencing internal and external decision-makers.
Ability to work independently in a high-growth environment.
Strong time management and prioritization skills.
Natural empathy for customers and excellent written and verbal communication skills.
Passion for technology, startups, entrepreneurship, and/or venture capital is a plus.

Benefits

Estimated annual salary and variable compensation of $105,000-$145,000.
Competitive equity package.
100% health and dental insurance coverage for employees and dependents in the USA.
Flexible vacation with no firm rules; most employees take 3-4 weeks plus holidays.
12 weeks of paid parental leave for new parents in the USA.
Remote-first work environment.
Regular team offsites in exciting destinations.
Complete transparency with full access to business metrics and financial information.

Interested in this position?

Apply directly on the company website

Apply Now

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