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Technical Support Associate- Japanese

2 hours, 56 minutes ago
Philippines
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
CSS HTML
Apply Now
LRN

LRN

LRN is a global company that provides ethics and compliance program solutions to organizations worldwide. They offer values-based education, advisory services, and integrated solutions to help foster ethical cultures and principled performance in busin...

Professional Services
251-1K
Founded 1994
$30M raised
View All Jobs 3

Description

  • Provide application support for campaign setup, automated emails, reporting, user data management, and customization.
  • Track and communicate the status of tickets, requests, projects, issues, and system changes.
  • Maintain tracking and reporting systems for team performance metrics.
  • Manage customer expectations and escalate capability-related issues when appropriate.
  • Advocate for customers and field personnel, prioritize requests, and coordinate resolutions with internal teams.
  • Prepare and present written and verbal product information and system guidance.
  • Maintain quality standards and ongoing communication throughout customer engagements.
  • Collaborate with peers to develop and document solutions.
  • Perform other assigned duties.

Requirements

  • Bachelor’s degree.
  • 3–4 years of L2/L3 experience in a customer-facing application support environment.
  • Proficiency in written and spoken Japanese; mandatory.
  • Excellent written and spoken English communication skills.
  • Experience supporting enterprise customers in the United States and Europe.
  • Familiarity with HTML and CSS.
  • Familiarity with Learning Management Systems.
  • Advanced proficiency with Microsoft Office, especially Excel, including handling CSV files.
  • Strong analytical, multitasking, prioritization, and customer expectation-management skills.
  • Professional ability to support frustrated customers, identify issues proactively, improve processes, and maintain close attention to detail.

Benefits

  • Inclusive workplace committed to diversity and equal employment opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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