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Senior Enterprise Customer Success Manager (US)

1 hour, 56 minutes ago
United States
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 27

Description

  • Own a portfolio of approximately 100 strategic enterprise accounts.
  • Conduct structured Quarterly Business Reviews with technical and executive stakeholders.
  • Develop and standardize a scalable QBR framework and enterprise engagement model.
  • Monitor license usage to identify retention risks and expansion opportunities.
  • Drive cross-sell and expansion across JetBrains products.
  • Coordinate with Solutions Engineers, Support, Sales, and Technical Account Managers.
  • Serve as the primary business point of contact for enterprise customers.
  • Build and refine customer success processes that can scale globally.
  • Contribute to long-term enterprise growth strategy.

Requirements

  • 8–10+ years of experience in enterprise SaaS customer success, account management, or similar roles.
  • Proven experience managing large, strategic enterprise accounts.
  • Strong track record of conducting executive-level QBRs.
  • Experience building or refining customer success processes.
  • Commercial mindset with demonstrated success in retention and expansion.
  • Ability to coordinate cross-functional teams without direct authority.
  • Strong executive presence and communication skills.
  • Structured, process-oriented thinking.
  • Comfort operating in ambiguity and building from the ground up.

Benefits

  • Hybrid and remote work options are indicated by the role tags.
  • Opportunity to shape a global enterprise engagement model at JetBrains.
  • Direct collaboration with leadership on a scalable retention engine.
  • Visible impact on multi-million-dollar enterprise relationships.
  • Inclusive, equal opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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