Aircraft Maintenance Analyst (Asia Pacific)

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Jet Support Services,

Jet Support Services,

JSSI is the largest independent provider of hourly cost maintenance programs for aircraft engines and airframes, offering comprehensive financial tools for managing operating costs of various turbine-powered aircraft worldwide.

Aerospace & Defense
251-1K
Founded 1989

Description

  • Provide expert-level support and guidance to Traxxall users, maintaining strong professional client relationships and delivering a productive user experience.
  • Analyze maintenance data and client program details to produce proactive insights, recommendations, and operationally focused solutions.
  • Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy of maintenance, enrollment, and compliance data.
  • Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR).
  • Collaborate with internal teams (Technical Publications, Product, Support) and external partners and repair facilities to improve processes and incorporate ADs/SBs/manual revisions.
  • Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding high standards of accuracy, integrity, and responsiveness.
  • Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay.
  • Build and maintain long-term client relationships through clear, professional communication and a deep understanding of customers' maintenance programs.

Requirements

  • 5+ years of experience in aircraft maintenance or a related role.
  • Experience in maintenance planning.
  • Proven ability to work with web-based maintenance tracking applications (e.g., Traxxall) and maintenance management software/tools.
  • Ability to troubleshoot and resolve database-related issues.
  • Strong analytical skills with the ability to interpret complex maintenance data.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Experience with Salesforce (preferred but not required).
  • A&P certification (preferred but not required).
  • Customer-focused with strong verbal and written communication skills.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

US - Technical Customer Success Associate/Manager

AIRS Medical 51-250 Pharmaceuticals

AIRS Medical is hiring a Technical Customer Success Manager to support the implementation and ongoing technical operation of its cloud-based MRI AI software, SwiftMR, across healthcare customers in the U.S.

TCP/IP
4 minutes ago

Senior Director, Customer Success

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Senior Director, Customer Success to lead its global customer success organization for the Corporates and Consulting business, driving retention, expansion, and customer value across the full lifecycle.

Generative AI
4 minutes ago

USA Customer Support Agent (PST-EST timezone)

JobHire.AI 11-50 Software Development

JobHire.ai is seeking a Customer Support professional to help guide users through onboarding and early job-search activity, improve activation and retention, and support revenue growth through proactive, human-led engagement.

19 minutes ago

USA Customer Support Agent (PST-EST timezone)

JobHire.AI 11-50 Software Development

JobHire.ai is hiring a Customer Success professional to proactively guide job seekers through onboarding and early usage, helping improve activation, retention, and paid add-on conversion.

CRM
19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers