Aircraft Maintenance Analyst (Asia Pacific)

1 month ago
Full-time
Senior
Customer and Technical Support
Jet Support Services,

Jet Support Services,

JSSI is the largest independent provider of hourly cost maintenance programs for aircraft engines and airframes, offering comprehensive financial tools for managing operating costs of various turbine-powered aircraft worldwide.

Aerospace & Defense
251-1K
Founded 1989

Description

  • Provide expert-level support and guidance to Traxxall users, maintaining strong professional client relationships and delivering a productive user experience.
  • Analyze maintenance data and client program details to produce proactive insights, recommendations, and operationally focused solutions.
  • Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy of maintenance, enrollment, and compliance data.
  • Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR).
  • Collaborate with internal teams (Technical Publications, Product, Support) and external partners and repair facilities to improve processes and incorporate ADs/SBs/manual revisions.
  • Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding high standards of accuracy, integrity, and responsiveness.
  • Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay.
  • Build and maintain long-term client relationships through clear, professional communication and a deep understanding of customers' maintenance programs.

Requirements

  • 5+ years of experience in aircraft maintenance or a related role.
  • Experience in maintenance planning.
  • Proven ability to work with web-based maintenance tracking applications (e.g., Traxxall) and maintenance management software/tools.
  • Ability to troubleshoot and resolve database-related issues.
  • Strong analytical skills with the ability to interpret complex maintenance data.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Experience with Salesforce (preferred but not required).
  • A&P certification (preferred but not required).
  • Customer-focused with strong verbal and written communication skills.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ABA Scheduling Success Manager

Reworks Solutions Internet Software & Services

ReWorks Solutions is hiring a remote ABA Scheduling Success Manager in South Africa to coordinate client and staff scheduling for children and families while supporting continuity of care and compliance.

4 hours, 41 minutes ago

Customer Experience Associate - Contract (London, UK)

Faire 1K-5K Textiles, Apparel & Luxury Goods

Faire is hiring a temporary Customer Experience Associate in London to support brand and retailer partners across phone, chat, and email as part of its remote customer service team.

CRM Salesforce
5 hours, 35 minutes ago

Customer Success Engineer, Ohio Valley

Cribl 251-1K IT Services

Cribl is hiring a Customer Success Engineer to serve as the primary post-sales technical advocate for enterprise customers, helping them adopt and realize value from Cribl’s telemetry platform.

AWS Azure Datadog Elasticsearch GCP Snowflake Splunk
5 hours, 39 minutes ago

Onboarding Associate

Turvo 251-1K Air Freight & Logistics

Turvo is hiring a remote Customer Onboarding Associate to support new and existing supply chain customers through implementation, adoption, and renewal efforts.

JIRA Salesforce
6 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers