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Senior Director, Customer Success

1 hour, 27 minutes ago
United Kingdom
Full-time
Executive
Customer Success
Customer and Technical Support
Generative AI
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 174

Description

  • Define and drive the global customer success strategy for the Corporates and Consulting business.
  • Translate business objectives into team priorities, coverage models, and scalable programs.
  • Build, develop, and lead high-performing customer success managers and individual contributors.
  • Create a culture of accountability, coaching, and continuous improvement across the organization.
  • Develop strategies to increase product adoption, accelerate time-to-value, and build long-term customer advocacy, with emphasis on GenAI capabilities.
  • Own the digital success program, including day-to-day operations and accountability for renewal and retention outcomes.
  • Partner with Sales and Account Management leadership to allocate coverage and resources across key accounts.
  • Build scalable playbooks, frameworks, and data-driven operating practices for the customer success function.
  • Serve as a senior customer voice across Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer initiatives.

Requirements

  • 10+ years of experience in client-facing SaaS roles.
  • 4+ years of experience leading managers or multi-tiered teams.
  • Proven experience owning adoption outcomes at scale.
  • Experience owning and delivering against renewal and retention targets.
  • Ability to translate high-level business goals into executable programs and measurable results.
  • Strong executive communication skills with the ability to influence C-suite stakeholders internally and externally.
  • Data-driven approach to building systems and improving team performance and customer outcomes.
  • Experience thriving in fast-paced, high-growth environments and building for scale.
  • Preferably located in the ET or GMT time zones.

Interested in this position?

Apply directly on the company website

Apply Now

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