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IT Support Technician (Entry Level)

18 hours, 59 minutes ago
United States
Full-time
Entry Level
Database Administrator
Database Administration
Agile AWS DynamoDB GitHub JIRA Microservices MySQL Oracle PostgreSQL SQL SQL Server
Apply Now
J-Mack Technologies

J-Mack Technologies

J-Mack Technologies specializes in translating business needs into tailored software solutions through comprehensive business analysis, requirements engineering, and agile software development, while also focusing on system transformation and innovativ...

Internet Software & Services
11-50
Founded 2015
View All Jobs

Description

  • Respond to customer-escalated technical issues and provide assistance using manuals and scripted responses.
  • Act as a liaison between operations, clients, and Engineering/Development teams.
  • Troubleshoot, debug, and help resolve technical issues by prioritizing and executing tasks in a high-pressure environment.
  • Manage triage calls, document workarounds and solutions, and communicate clearly with managers and customers.
  • Work collaboratively in a team-oriented, agile environment to support assigned functional areas.
  • Maintain and implement complex databases under the guidance of a lead.
  • Assist with planning and engineering of the organization’s databases.
  • Monitor database performance, scalability, and security and evaluate existing designs for needed updates and integrations.
  • Design and develop SQL queries and reports under the guidance of a lead.
  • Support database administration tasks for RDMS platforms such as PostgreSQL, Oracle, MySQL, or SQL Server.

Requirements

  • High school diploma or equivalent required; associate degree or technical certification preferred.
  • Basic proficiency with computers, software applications, and common business systems.
  • Ability to follow written instructions, scripts, and established procedures accurately.
  • Strong attention to detail and data entry accuracy.
  • Clear and effective communication and interpersonal skills for customer-facing interactions.
  • Ability to work under supervision and escalate issues appropriately.
  • Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment.
  • Experience with tools such as ServiceNow, GitHub, and Jira.
  • Prior experience in one or more of the listed functional areas is desirable.
  • Applicants must be able to pass a security investigation and meet eligibility requirements for access to classified information.

Benefits

  • Fully remote, full-time role.
  • Meaningful mission impact for the Veteran community.
  • Medical, Dental, and Vision insurance with J-Mack covering 80% of employee premiums and 50% of dependent premiums.
  • Basic Life, Short-Term Disability, and Long-Term Disability coverage fully paid by J-Mack.
  • 401(k) Safe Harbor Plan with full vesting and 4% company match.
  • Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years.
  • 11 paid holidays.
  • Charity matching for employee donations.

Interested in this position?

Apply directly on the company website

Apply Now

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