RemoteLeaf Logo
Log in Sign up

IT Service Desk L1 Engineer

1 month, 3 weeks ago
India
Junior
Technical Support Engineer
DevOps and Infrastructure
DNS macOS TCP/IP
Apply Now
66degrees

66degrees

66degrees: Google Cloud Premier Partner shaping the Future of Work with AI and data solutions.

IT Services
251-1K
View All Jobs 17

Description

  • Serve as the first point of contact for IT-related issues and service requests.
  • Provide timely technical support to end-users.
  • Log, categorize, and prioritize service requests and incident tickets in the ITSM system.
  • Diagnose and resolve hardware, software, business application, and network connectivity issues.
  • Manage user access tasks such as password resets, account unlocks, and application support.
  • Escalate unresolved issues to Level 2 or SME engineers with complete documentation and handoff notes.
  • Create and maintain IT procedures, knowledge base articles, and solution documentation.
  • Guide users on IT best practices and self-help troubleshooting steps.
  • Participate in the on-call rotation to support 24/7 coverage.
  • Contribute to continuous improvement of service desk processes and operational efficiency.

Requirements

  • 1-2 years of experience in a fast-paced IT Service Desk or Technical Support role.
  • Experience supporting macOS and Windows operating systems.
  • Proficiency with Google Workspace applications and Google Administration.
  • Foundational knowledge of TCP/IP, DNS, and VPN concepts.
  • Strong written and verbal communication skills.
  • Ability to diagnose, prioritize, and resolve technical issues efficiently.
  • Customer-centric mindset focused on delivering high-quality user experiences.
  • Ability to work independently and collaboratively in a team environment.
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent practical experience.
  • Preferred certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with enterprise ITSM platforms such as ServiceNow or Jira Service Management.
  • Familiarity with remote desktop and support management tools.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

New Era Technology US

Desktop Support Technician

New Era Technology US 1K-5K IT Services

New Era Technology is hiring an L2 Desktop Support Technician to support and troubleshoot desktop hardware and software across Mac and Windows environments.

United States Senior Technical Support Engineer
Encryption macOS
14 hours, 58 minutes ago
New Era Technology US

Field Technician

New Era Technology US 1K-5K IT Services

New Era Technology is hiring a Field Technician to support customer-site installations, field service, and quality assurance across local and regional/national projects.

Anywhere Full-time Junior Technical Support Engineer
Cisco
15 hours, 13 minutes ago
Bit by Bit

Help Desk Engineer II (Level 2) - Remote (Philippines or Indonesia)

Bit by Bit 11-50 Internet Software & Services

BitByBit is hiring a remote Help Desk Engineer II to provide advanced IT support, manage escalations, and contribute to client infrastructure work for U.S.-based SMB clients.

Philippines Indonesia Full-time Senior Systems Administrator Technical Support Engineer
$1k-$2k
Active Directory Azure DHCP DNS PowerShell TCP/IP Windows Server
15 hours, 28 minutes ago
Uptalent

Remote Delivery Engineer - Full Time

Uptalent 11-50 Construction & Engineering

Uptalent.io is hiring a Remote Delivery Engineer to remotely monitor and diagnose critical power generation equipment for a client in the power generation industry.

El Salvador Latin America Full-time Senior Technical Support Engineer
15 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers