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Client Onboarding Coordinator (US Healthcare) - EST Hours | Remote

1 hour, 19 minutes ago
South Africa
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 10

Description

  • Serve as the primary point of contact for assigned facility and client accounts.
  • Build and maintain strong, long-term relationships with facility stakeholders.
  • Lead onboarding and re-onboarding of new and existing clients onto the platform.
  • Conduct regular check-ins, training sessions, and performance reviews with clients.
  • Monitor account health and proactively resolve issues, gaps, or concerns.
  • Identify opportunities to grow accounts through increased platform usage or expanded services.
  • Manage client communications related to rates, scheduling, and platform functionality.
  • Track onboarding progress and maintain accurate records of client status and activity.
  • Collaborate with Sales, Operations, and Support to deliver a seamless client experience.
  • Handle client concerns and escalations in a timely and effective manner.

Requirements

  • 2+ years of experience in account management, customer success, client onboarding, or a related field.
  • Strong communication and relationship-building skills with a professional, confident client-facing manner.
  • Ability to manage multiple accounts simultaneously and prioritise effectively.
  • Problem-solving mindset with strong attention to detail and disciplined follow-through.
  • Comfortable working in a fast-paced, high-volume, client-facing environment.
  • Experience with SaaS platforms or healthcare staffing is preferred but not required.
  • Excellent verbal and written English communication skills.
  • Professional, patient, and confident phone manner.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a structured, deadline-driven environment.
  • Proficiency in MS Office and Outlook, with basic computer skills, system navigation, accurate data entry, and digital record keeping.

Interested in this position?

Apply directly on the company website

Apply Now

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