TechOps Engineer I

3 weeks, 1 day ago
Full-time
Mid Level
DevOps and Infrastructure
InvestorFlow

InvestorFlow

InvestorFlow is a leading provider of front office software applications for private equity, real estate, and hedge fund investment firms. The company offers off-platform CRM and portal solutions for firms looking to quickly establish a professional pr...

Capital Markets
51-250
Founded 2015
$30M raised

Description

  • Develop and execute upgrade plans, including timing, risk assessments, mitigation strategies, rollback procedures, and handling of customizations or integrations.
  • Execute GitHub Actions pipelines for upgrade deployments and analyze deployment logs to confirm success or failure.
  • Coordinate release planning and execution by scheduling releases, tracking dependencies, running Go/No-Go reviews, communicating status, and documenting release notes and changelogs.
  • Recruit, manage, and support canary and early-adopter environments or customers to validate releases in real-world conditions.
  • Work with the DevOps team to improve release velocity, reduce toil, and adopt progressive delivery techniques.
  • Perform upgrade readiness assessments, coordinate testing and deployment windows, and provide post-upgrade support.
  • Monitor and improve adoption metrics such as latest-version coverage, time-to-upgrade, upgrade success rate, feature utilization, and post-upgrade support ticket reduction.
  • Write and execute SQL UPDATE, INSERT, and DELETE statements safely using appropriate WHERE clauses, transactions, joins, subqueries, and temporary tables.
  • Perform data reconciliation, validation checks, and ad hoc reporting to support operations and troubleshooting.
  • Identify recurring upgrade issues and contribute to internal documentation, release notes, changelogs, migration guides, and adoption resources.

Requirements

  • Experience in a technical operations, release management, or customer-success-adjacent technical role such as Release Manager, Release Engineer, Technical Operations, Solutions Engineer, or DevOps.
  • Strong knowledge of modern software delivery practices, including CI/CD pipelines, continuous delivery, feature flags, canary/blue-green/rolling deployments, automated testing, and rollback strategies.
  • Intermediate SQL skills, including UPDATE/INSERT/DELETE statements, data corrections using joins and subqueries, transactions, temporary tables, aggregate queries, and data integrity checks.
  • Data-driven approach with proficiency in analytics and reporting via Grafana dashboards and automated reporting.
  • Demonstrated ownership of high-visibility recurring deliverables such as executive reports, adoption metrics tracking, or release coordination.
  • Experience driving product adoption through upgrades and managing release processes in a SaaS environment is highly desirable.
  • Ability to translate technical risks and challenges into actionable internal insights and priorities.
  • Strong internal communication skills for working effectively with product, engineering, and leadership teams.
  • Willingness to perform some off-hours work during releases.
  • Understanding of branching, pull requests, and deployment log analysis for release validation.

Interested in this position?

Apply directly on the company website

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