CUSTOMER SUCCESS ANALYST II - COMERCIAL FOOD

2 hours, 32 minutes ago
Full-time
Mid Level
Customer and Technical Support
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Manage relationships with restaurant partners to ensure a successful and highly engaged partnership journey.
  • Create personalized strategies to drive partner loyalty and growth.
  • Manage and improve the use of AI tools applied to customer service, keeping workflows optimized and aligned with team goals.
  • Identify automation opportunities and propose continuous improvements to customer success processes using intelligent technologies.
  • Work proactively to reduce churn and reverse cancellations through Inside Sales efforts.
  • Adjust campaigns directly in the platform with a critical and strategic perspective.
  • Mediate conflicts between partners and customers with empathy and assertiveness.
  • Increase the perceived value of the partnership by connecting purpose and business results.
  • Monitor performance metrics and generate insights from data.
  • Create and present reports that support decisions and continuous improvement.
  • Provide daily support to partners through the service channel.

Requirements

  • Bachelor’s degree completed in Administration, Communication, Digital Marketing, or related fields.
  • Excellent oral and written communication skills, with strong persuasion and influence abilities.
  • Strong organization and ability to manage projects across multidisciplinary teams.
  • Analytical thinking combined with creativity to solve complex problems.
  • Familiarity with automation and artificial intelligence tools applied to customer service.
  • Intermediate English proficiency.
  • Experience in publicly traded companies.
  • Experience with digital marketing, campaigns, and automations is a plus.
  • Spanish is a plus.
  • Experience with agile methodologies or project management is a plus.
  • Knowledge of CRM and marketing automation tools is a plus.
  • Experience implementing or managing AI tools in customer service or marketing is a plus.
  • Interest in innovation, technology, and digital transformation is a plus.

Benefits

  • Meal allowance or food allowance.
  • Profit sharing (ICP/PLR).
  • Transportation voucher.
  • Health and dental insurance.
  • Life insurance.
  • Access to the CARE4U space in Belo Horizonte, with self-care services, a decompression area, games, and a mini golf course.
  • Benefits within the Inter Super App, such as Duo Gourmet.
  • Inter Platinum Card.
  • Internal training and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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