Brandwatch, Sr Onboarding Specialist, Melbourne

2 hours, 37 minutes ago
Senior
Project and Program Management
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised

Description

  • Become a product expert on the Brandwatch suite and stay current on industry trends.
  • Design and deliver scalable onboarding solutions aligned with client objectives and growth plans.
  • Manage complex customer engagements across multiple stakeholders and deliver solutions on time.
  • Drive long-term product adoption by providing best practices and strategic recommendations.
  • Lead client consultations to understand requirements and support business goals.
  • Represent Brandwatch in client-facing meetings, presentations, and industry events.
  • Mentor and support junior team members while developing scalable processes and templates.
  • Own strategic accounts and lead advanced, custom onboarding projects.
  • Pioneer internal projects and create frameworks that improve team efficiency.

Requirements

  • 4+ years of experience in software onboarding or customer-facing roles.
  • 2+ years of experience working with enterprise-level accounts and designing complex solutions and data infrastructures.
  • Full business proficiency in English; a second language is a plus.
  • Ability to take immediate ownership of complex onboarding projects.
  • Strong understanding of social and search data analysis and social media management platforms.
  • Ability to quickly adapt to new software and evolving business needs.
  • Data-driven mindset with the ability to use insights to optimize onboarding success.
  • Strong communication and relationship-building skills.
  • Experience working in a deadline-driven, fast-paced environment.

Benefits

  • Global team environment with opportunities to work across multiple regions.
  • Inclusive workplace culture focused on diversity, equity, and belonging.
  • Reasonable accommodations provided for candidates and employees with disabilities.
  • Equal opportunity employer committed to fair consideration for all qualified applicants.
  • Access to a candidate privacy statement outlining data protection during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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