CUSTOMER EXPERIENCE ANALYST JUNIOR

6 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Conduct structured analyses of operational flows and customer journeys to identify root causes of problems.
  • Propose solutions prioritized by impact and feasibility.
  • Plan and facilitate diagnostic and co-creation workshops to align stakeholders and generate practical improvements.
  • Understand the product and establish customer service flows.
  • Prioritize and refine the backlog based on user needs, business metrics, and organizational strategy.
  • Identify problems and opportunities through the collection, analysis, and manipulation of complex data.
  • Build and maintain strategic relationships with involved departments to promote collaboration and communication.
  • Interpret customer processes and needs and design effective customer service strategies.
  • Define, collect, review, and analyze metrics to evaluate project and process success.
  • Manage stakeholders in a complex and constantly changing environment.
  • Drive innovation by seeking and implementing new technologies and solutions to improve processes and results.

Requirements

  • Bachelor’s degree in Business Administration, Production Engineering, or related fields.
  • Knowledge of process management methodologies such as BPM, PDCA, Continuous Improvement, and Lean Six Sigma.
  • Experience with Tableau, Figma, and Salesforce.
  • Proficiency in Microsoft Office 365, including Excel, PowerPoint, and SharePoint.
  • Strong organization and attention to detail.
  • Good oral and written communication skills.
  • English proficiency.
  • Knowledge of AI platforms is preferred.

Benefits

  • Meal allowance and food allowance.
  • Health and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Baby On Board and nursing room support.
  • Extended parental leave.
  • Childcare/babysitting support and/or support for children with disabilities.
  • Wellhub membership and Inter running group.
  • Access to CARE4U space in Belo Horizonte with self-care services, relaxation area, games, and mini golf.
  • Exclusive benefits in the SuperApp, including Duo Gourmet.
  • Prime Inter card.
  • Internal training and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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