Intelligent Technical Solutions

Intelligent Technical Solutions

Intelligent Technical Solutions: Your trusted partner for managed IT services, cybersecurity, and business technology management, empowering growth and success for small and medium-sized businesses.

Internet Software & Services
251-1K
Founded 2003

Description

  • Lead the successful implementation of key infrastructure projects while meeting client requirements and timelines.
  • Improve IT system performance and reliability by proactively identifying and resolving issues.
  • Collaborate with team members and stakeholders to support clear communication and project success.
  • Execute project implementations with a strong focus on client satisfaction and service quality.
  • Configure and deploy infrastructure changes involving firewalls, servers, networking, and wireless systems.
  • Design, test, and deploy complete technology solutions across client environments.
  • Troubleshoot and optimize endpoint, server, cloud, and network technologies as needed.
  • Engage with clients in a consulting environment to address technical challenges and deliver solutions.

Requirements

  • 7 years of experience designing, testing, and deploying complete technology solutions is typical for this role.
  • Experience with remote teams is desired.
  • Hands-on deployment and troubleshooting experience with endpoints, servers, cloud technologies, networks, and related systems.
  • Ability to work in a fast-paced, sometimes high-pressure consulting environment.
  • Experience with Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus.
  • Experience in a Managed Service Provider (MSP) environment supporting multiple clients is a plus.
  • Experience with Remote Monitoring and Management (RMM) tools such as Kaseya or LabTech/ConnectWise Automate is a plus.
  • Valid driver's license and a vehicle for travel to client and company offices.
  • Strong knowledge of Windows Server environments, including Active Directory, DNS, DHCP, basic PowerShell scripting, storage solutions, and Hyper-V.
  • Experience with cloud platforms and deployments such as SharePoint, OneDrive, and Microsoft Teams.
  • Experience with equipment setup and deployment for Dell and HPE servers, Ubiquiti switches and wireless access points, and Sophos firewalls.
  • Experience with NAS solutions from QNAP and Synology.
  • Preferred experience with VMWare ESXi and Nutanix Acropolis.
  • Preferred experience with Azure AD, cloud server environments, Apple MDM, and Citrix ShareFile.
  • Preferred experience with Cisco and Dell Enterprise switches, SonicWall and Fortinet firewalls, and Cisco Meraki or TPLink wireless access points.
  • Preferred experience with SAN solutions from Compellent and Nutanix.
  • Home office setup meeting minimum technical requirements, including an 8GB RAM computer and compatible Windows 11, macOS 12+, or newer hardware.
  • Stable internet connection with at least 5 Mbps upload and download speeds.
  • Noise-cancelling headset, smartphone for Microsoft Authenticator, HD webcam, second monitor, and UPS if using a desktop.
  • Excellent spoken and written English skills.
  • Ability to work full time, 40 hours per week, from 8:00 AM to 5:00 PM PST, Monday through Friday.
  • Ability to pass online behavior and cognitive assessments.
  • Preferably at least two certifications from CompTIA A+, CompTIA Network+, CompTIA Security+, or 3cx Basic Certified Engineer.
  • Ability to provide NBI Clearance for applicants in the Philippines.
  • Strong cultural fit with ITS values.

Benefits

  • Pay rates starting at $18.28/hour, depending on experience and location.
  • Medical insurance plan, including dental and vision coverage.
  • Life insurance, disability coverage, and supplemental life and health plans.
  • Paid time off starting at 15 days per year, plus paid U.S. holidays.
  • Maternity/paternity leave.
  • Retirement plan.
  • Salary advancement/loan program.
  • Health and wellness program.
  • Company-paid training and certification.

Interested in this position?

Apply directly on the company website

Apply Now

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