instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services

Information Technology

1K-5K (3500)

124 open positions

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Senior User Researcher II - Connected Stores

1 day, 3 hours ago

United States

Full-time

Senior

UX Researcher

Design and User Experience

IoT SQL

Apply Now

instacart.careers

Internet Software & Services

1K-5K

View All Jobs 124

Description

Lead mixed-methods research on grocery journeys, in-store cart usage, and retailer operations in priority markets.
Plan and run evaluation and tactical studies for EU post-launch work, including usability tests, surveys, concept testing, prototype testing, and opportunity sizing.
Conduct in-store research on smart cart and Connected Stores prototypes and coordinate safe, ethical, repeatable field studies with retailers and EU vendors.
Define research plans, sampling strategies, and success metrics to ensure representative recruiting and high-quality data across countries and languages.
Synthesize qualitative and quantitative findings into decision-ready narratives for senior stakeholders.
Influence product, design, engineering, and go-to-market decisions through research insights.
Manage external research partners and vendors in Europe, including quality, timelines, and budget oversight.
Build research playbooks, templates, and repositories to scale research impact.
Mentor partners on lightweight, self-serve research methods where appropriate.

Requirements

6+ years of hands-on UX research experience as an individual contributor in a product development environment.
Proven mixed-methods expertise across qualitative and quantitative approaches, including interviews, ethnography, diary studies, usability testing, surveys, and behavioral analytics.
Strong methodological rigor, sampling strategy skills, and judgment for balancing research depth with time constraints.
Experience conducting research in Europe, including leading fieldwork or managing EU-based vendors.
Comfort collaborating across EU time zones.
Experience translating research into product strategy and execution for complex, multi-stakeholder products such as enterprise, platform, or marketplace environments.
Ability to independently scope, execute, and analyze studies end-to-end using industry-standard tools, including survey programming and remote testing platforms.
Proficiency with spreadsheets and analytics dashboards.
Familiarity with SQL or similar tools is a plus.
Exceptional storytelling and stakeholder management skills with experience presenting to senior cross-functional audiences.
Willingness to travel domestically and internationally up to 20% for fieldwork, including in-store research.
Authorization to work in the United States.
Experience with enterprise/B2B software, retailer tools, or ads/marketing platforms is preferred.
Experience partnering with data science, market research, and voice-of-customer teams to build integrated insights is preferred.
Background researching connected retail, in-store hardware, or IoT devices is preferred.
Familiarity with safety, privacy, and operational considerations in physical environments is preferred.
Familiarity with EU privacy and research regulations is preferred.
Experience scoping and managing multi-country vendor engagements, including budget and quality oversight, is preferred.

Benefits

Remote role with flexibility to choose where you do your best work under Instacart’s Flex First policy.
Highly market-competitive compensation.
Base salary range of $198,000-$209,000 USD for CA, NY, CT, and NJ.
Base salary range of $190,000-$200,500 USD for WA.
Base salary range of $182,000-$192,000 USD for several other listed states.
Base salary range of $165,000-$174,000 USD for all other states.
Eligible for a new hire equity grant.
Eligible for annual refresh equity grants.

Interested in this position?

Apply directly on the company website

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