instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services

Information Technology

1K-5K (3500)

124 open positions

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Senior User Researcher II - Connected Stores

1 day, 20 hours ago

Canada

Full-time

Senior

UX Researcher

Design and User Experience

IoT SQL

Apply Now

instacart.careers

Internet Software & Services

1K-5K

View All Jobs 124

Description

Lead mixed-methods research on grocery journeys, in-store cart usage, and retailer workflow modernization in priority markets.
Plan and execute usability tests, surveys, concept tests, prototype tests, and opportunity-sizing studies to support EU post-launch work.
Conduct in-store research on smart cart and Connected Stores prototypes and coordinate safe, ethical, repeatable field studies with retailers and vendors.
Define research plans, sampling strategies, and success metrics to ensure representative recruiting and high-quality data across countries and languages.
Synthesize qualitative and quantitative findings into clear, decision-ready narratives for product, design, engineering, and go-to-market stakeholders.
Translate research findings into business opportunities and product strategy for Connected Stores and Caper.
Manage external research partners and vendors across Europe, including quality, timeline, and budget oversight.
Build research playbooks, templates, and repositories to scale impact and support self-serve research methods.

Requirements

6+ years of hands-on UX research experience as an individual contributor in a product development environment.
Proven mixed-methods research expertise across qualitative and quantitative approaches, including interviews, ethnography, diary studies, usability testing, surveys, and behavioral analytics.
Strong methodological judgment and time management to choose appropriate research approaches and drive confident findings.
Experience conducting research in Europe, including leading fieldwork or managing EU-based vendors, with comfort collaborating across EU time zones.
Experience translating research into product strategy and execution for complex, multi-stakeholder products such as enterprise, platform, or marketplace environments.
Ability to independently scope, execute, and analyze studies end to end using survey programming and remote testing platforms, spreadsheets, and analytics dashboards.
Familiarity with SQL or similar tools is a plus.
Exceptional storytelling and stakeholder management skills, including presenting to senior cross-functional audiences and driving alignment.
Willingness to travel domestically and internationally up to 20% for fieldwork, including in-store research.
Authorization to work in the United States.
Experience with enterprise/B2B software, retailer tools, or ads/marketing platforms is preferred.
Experience partnering with data science, market research, and voice-of-customer teams to build integrated insights is preferred.
Background researching connected retail, in-store hardware, or IoT devices is preferred.
Familiarity with EU privacy and research regulations is preferred.
Experience managing multi-country vendor engagements, including budget and quality oversight, is preferred.

Benefits

Remote role with a Flex First work policy and flexibility to choose where you do your best work.
Highly market-competitive compensation and benefits.
Base pay range for Canada: $161,000 to $170,000 CAD.
Eligible for a new hire equity grant.
Eligible for annual refresh grants.
Hiring currently open in Ontario, Alberta, British Columbia, and Nova Scotia for Canadian candidates.

Interested in this position?

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