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Account Manager

1 week, 2 days ago
Canada
Full-time
Mid Level
Account Manager
Customer and Technical Support
E-commerce Looker SQL Tableau
Apply Now
instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K
View All Jobs 122

Description

  • Own a portfolio of Canadian CPG advertisers as the primary point of contact for growth, retention, and long-term partnership value.
  • Plan, launch, and optimize retail media campaigns across Instacart ad products.
  • Analyze campaign performance and provide data-backed recommendations to improve ROAS, incrementality, and category share.
  • Identify and execute upsell and cross-sell opportunities, build business cases, and support renewals, expansions, and joint business planning.
  • Lead regular performance reviews and Quarterly Business Reviews with senior client stakeholders.
  • Translate complex data into clear narratives, actionable roadmaps, and client-facing recommendations.
  • Forecast pipeline and revenue, manage pacing and budgets, and maintain operational excellence with internal partners.
  • Advocate for client needs with Product and Engineering by synthesizing feedback and helping pilot new features.

Requirements

  • 3+ years of experience in account management or client success within digital advertising, retail media, or e-commerce performance marketing.
  • Proven track record managing a portfolio of advertisers and meeting or exceeding revenue, retention, and performance goals.
  • Hands-on experience running end-to-end campaigns, including planning, trafficking coordination, optimization, and reporting.
  • Experience leading Quarterly Business Reviews or executive readouts.
  • Proficiency with Excel or Google Sheets, including pivot tables and lookups.
  • Comfort interpreting large data sets to create clear, actionable insights.
  • Effective communicator with experience influencing senior client stakeholders and collaborating cross-functionally.
  • Bachelor’s degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience.
  • Experience working with CPG advertisers and familiarity with retail media networks such as Instacart Ads, Amazon Ads, or Walmart Connect (preferred).
  • Knowledge of performance marketing metrics such as ROAS, CPA, and incrementality, plus experimentation methodologies (preferred).
  • Exposure to data visualization or BI tools such as Looker or Tableau, and comfort building client-facing dashboards (preferred).
  • Working knowledge of SQL for exploratory analysis and performance deep dives (preferred).
  • Bilingual English/French and experience supporting Canadian national and regional CPG stakeholders (preferred).
  • Must be located in one of the following provinces: Ontario, Alberta, British Columbia, or Nova Scotia.

Benefits

  • Highly market-competitive compensation and benefits.
  • Base salary range of $94,500 to $100,000 CAD for Canadian-based candidates.
  • Remote role with flexibility to work from home, an office, or another preferred location under Instacart’s Flex First policy.
  • Eligible for a new hire equity grant.
  • Eligible for annual refresh equity grants.

Interested in this position?

Apply directly on the company website

Apply Now

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