Enterprise Customer Success Manager - Benelux

3 weeks, 5 days ago
Full-time
Senior
Customer and Technical Support
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Serve as the primary face of Insider One for clients and act as the bridge between customer needs and the company’s technology.
  • Help clients identify which products and features best match their goals and expectations.
  • Ensure clients are using the platform effectively to maximize service value.
  • Monitor and support customer adoption of the technology.
  • Partner with engineers, developers, and product specialists to provide technical support when needed.
  • Develop and maintain key account plans to identify opportunities for additional value and growth.
  • Share market trends, unmet needs, and partnership opportunities with the internal team.
  • Build trusted advisor relationships that drive customer satisfaction.
  • Plan strategies to help customers achieve their objectives and resolve escalated customer issues.
  • Bring new product ideas and feedback to the team.

Requirements

  • Previous experience in a customer-facing role such as customer success, account management, or strategic consulting.
  • Ability to collaborate with and build strong relationships with customers, including at the executive level.
  • Strong oral and written communication skills.
  • Positive, energetic phone presence and excellent listening skills.
  • Self-motivated with a strong interest in finding solutions for global clients.
  • Strong project and time management skills with attention to detail.
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness.
  • Ability to work flexibly in a fast-paced startup environment.
  • Strong communication skills in English and Dutch.

Benefits

  • Global, diverse team with 50+ nationalities.
  • Internal training opportunities in AI fundamentals, coding, foreign languages, and personal development.
  • Access to learning and wellness-style resources including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility-based ESOP giving employees ownership in the company.
  • Referral bonuses.
  • Opportunities to volunteer and contribute to purpose-driven social impact projects.
  • Year-round team-building activities and global retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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