RemoteLeaf Logo
Log in Sign up

4354-Partner Customer Success

1 month, 1 week ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
Apply Now
Innovaccer

Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services
1K-5K
Founded 2014
$379M raised
View All Jobs 23

Description

  • Own a portfolio of strategic healthcare accounts and serve as the executive sponsor for key client relationships.
  • Drive retention, expansion, and growth across population health and AI platform accounts.
  • Lead platform deployment, operationalization, adoption, and scaling with client stakeholders.
  • Partner with C-suite executives to align platform value with operational, financial, clinical, and strategic goals.
  • Translate platform capabilities into boardroom-level discussions tied to ROI, efficiency, and transformation.
  • Track and deliver on CARR, ARR expansion, churn reduction, NPS, and CSAT targets.
  • Collaborate with Sales, Product, Engineering, AI, and Delivery teams to align roadmap and execution.
  • Mentor and develop Associate Partners, Project Managers, and Customer Success Leaders.
  • Support clients in expanding platform use cases and introducing new products to existing accounts.
  • Ensure delivery excellence and measurable outcomes across both population health and AI platform engagements.

Requirements

  • 15+ years of experience in healthcare provider services or enterprise healthcare technology.
  • 5–10+ years in customer success, enterprise account leadership, or platform delivery leadership roles.
  • Proven experience delivering enterprise software, population health, data, analytics, or AI platforms in complex healthcare environments.
  • Experience supporting deployment and adoption of enterprise AI platforms, workflow automation platforms, or large-scale data platforms.
  • Experience managing strategic client relationships at the C-suite level.
  • Demonstrated success driving CARR, ARR expansion, churn, NPS, and CSAT.
  • Strong understanding of population health platforms, enterprise data platforms, and AI-enabled workflow solutions.
  • Ability to translate platform capabilities into measurable financial and operational outcomes.
  • Exceptional executive communication and presence.
  • MBA, MHA, MD, PhD, or equivalent advanced degree preferred.
  • Preferred location in the East or Midwest region.

Benefits

  • 20 days of fixed paid time off per year, plus company holidays.
  • Best-in-class parental leave.
  • Monetary incentives and company-wide recognition for performance.
  • Medical, dental, and vision insurance.
  • 100% company-paid short- and long-term disability insurance.
  • 100% company-paid basic life insurance.
  • Optional discounted legal aid and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Motive

Enterprise Account Management - Central

Motive 1K-5K Road & Rail

Motive is hiring an Enterprise Account Manager to manage and grow U.S.-based enterprise accounts with 150-999 vehicles by driving retention, expansion, and product adoption in a remote, travel-light role.

United States Full-time Senior Account Manager
CRM
22 minutes ago
A

Remote Opportunity - Take Back Control of Your Time

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring for a client service leadership role focused on delivering customer service, leading teams, and growing in a flexible work-from-home setting.

United States Lead Customer Success Manager
37 minutes ago
A

Remote Benefits Consultant

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring a remote client-facing consultant to conduct virtual consultations, support client needs, and build long-term relationships from home.

Canada Entry Level Account Manager Sales Representative
37 minutes ago
A

Tired of Your Income Being Capped? Work from Home Opportunity

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring a remote client-facing advisor to help families secure their financial well-being through virtual consultations and ongoing support.

United States Full-time Entry Level Account Manager Sales Representative
52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers