Customer Support Specialist - Green Filing

4 days, 1 hour ago
Full-time
Junior
Customer and Technical Support
InfoTrack US

InfoTrack US

InfoTrack US provides a technology platform that integrates with leading case management systems to automate court filing and service tasks for law firms, streamlining workflows and enhancing efficiency in the legal industry.

Internet Software & Services
51-250
Founded 2000

Description

  • Assist customers via chat, email, and phone by guiding them through product processes and resolving issues efficiently.
  • De-escalate distressed customers and ensure timely, effective resolutions.
  • Provide clear, professional communication with strong comprehension and problem-solving skills.
  • Collaborate with teammates and leadership, staying open to coaching and feedback.
  • Advocate for customers by sharing insights to improve products, services, support materials, tools, and processes.
  • Use available tools and resources to improve the customer experience and meet performance goals.
  • Stay accountable for personal growth, training, and continuous improvement.
  • Adhere to schedules, policies, and performance expectations while managing calls and service delivery efficiently.
  • Participate in team meetings, contribute ideas, and support new team members as needed.
  • Help maintain a positive, solutions-oriented team culture aligned with company values.

Requirements

  • 2+ years of experience in customer support.
  • Legal services or litigation support experience is preferred.
  • Proficiency with Microsoft Office and Google Suite.
  • Ability to quickly learn new software.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills and ability to collaborate across teams.
  • Critical thinker who is self-motivated and comfortable in a fast-paced, evolving environment.
  • Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices.
  • Strong time management skills and ability to use technology for organization and automation.
  • Remote role based in Pacific or Mountain Time.
  • Base pay range of $18.08 to $32.13 per hour.
  • Eligible for bonus, commissions, equity, and other benefits.

Benefits

  • 401(k) match.
  • Medical, dental, and vision insurance, with 85% of employee premiums covered and 70% of family premiums covered.
  • Employer-funded short-term and long-term disability, life, and AD&D insurance.
  • 20 days of paid time off.
  • 11 paid holidays.
  • Paid “Be Me Time” for mental health, recharging, and volunteering.
  • Matching gift program.
  • Monthly internet stipend for remote employees.

Interested in this position?

Apply directly on the company website

Apply Now

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