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Senior Implementation Consultant

3 weeks, 4 days ago
United States
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 29

Description

  • Serve as the primary strategic advisor to client leadership teams, internal consultants, carriers, and external partners throughout the implementation lifecycle.
  • Lead implementation readiness assessments, governance design, and strategic planning sessions for complex programs.
  • Facilitate executive governance forums such as steering committees, executive briefings, and escalation meetings.
  • Drive decision-making and consensus among senior stakeholders in ambiguous or high-risk situations.
  • Develop and execute onboarding and implementation strategies aligned with client goals and launch objectives.
  • Lead complex implementation work across multiple dependencies, cross-functional workstreams, and non-standard requirements.
  • Establish methods, procedures, and operating approaches for new or nuanced implementation work with minimal oversight.
  • Anticipate risks, create mitigation plans, and manage escalations for issues with project or strategic impact.
  • Conduct current-state assessments and develop future-state recommendations that balance client needs and operational feasibility.
  • Mentor team members, shape best practices, and improve overall implementation quality and consistency.

Requirements

  • 7+ years of SaaS implementation experience.
  • 5+ years leading transformational programs or highly complex implementations.
  • Bachelor’s degree required.
  • Experience in healthcare and/or the employee benefits ecosystem.
  • Experience working with senior stakeholders, carriers, benefits administrators, consultants, and brokers.
  • Proven executive presence and ability to lead complex client engagements autonomously.
  • Ability to shape governance models and implementation approaches for nuanced client environments.
  • Ability to influence senior leaders and external partners through strategic guidance and consultative leadership.
  • Master’s degree or relevant certifications such as PMP or CSM preferred.
  • 3+ years of consulting, advisory, or client-facing project management experience preferred.
  • Deep understanding of healthcare operations, claims processing, and data integration preferred.
  • Experience leading organizational change management initiatives preferred.
  • Experience mentoring peers and contributing to process improvement, operating standards, or implementation best practices preferred.

Benefits

  • Base salary target of $116,050 - $150,870 (Zone A), $127,655 - $165,957 (Zone B), or $139,260 - $167,112 (Zone C), plus equity and benefits.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • Included Health telemedicine and navigation services at no cost for employees and dependents.
  • Generous PTO and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave.
  • Family building benefits, including fertility coverage and up to $25,000 for surrogacy and adoption assistance.
  • 11 paid holidays plus one floating paid holiday.
  • Work-from-home reimbursement and 24 hours of paid volunteer time off per year.

Interested in this position?

Apply directly on the company website

Apply Now

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