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Lead Solutions Engineer

4 days, 6 hours ago
United States
Full-time
Lead
Solutions Engineer
Software Development
SQL
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 36

Description

  • Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
  • Collaborate with internal Engineering teams on customization requests and technical optimizations.
  • Serve as a technical liaison between clients and internal stakeholders to ensure clear communication and execution.
  • Troubleshoot and resolve technical issues by identifying root causes and delivering effective solutions.
  • Participate in customer calls and technical discussions with clients and their vendors.
  • Contribute to ongoing process and systems improvements within the Solutions Engineering team.
  • Share best practices and learnings to support team growth and project success.

Requirements

  • 4+ years of experience in a Solutions Engineering capacity or a similar role involving technical and programming fundamentals and work with internal and external customers.
  • Strong technical foundation, including proficiency in SQL.
  • Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
  • Experience working cross-functionally with Product, Engineering, and client stakeholders.
  • Ability to manage multiple projects in a dynamic, fast-paced, remote work environment.
  • B.S. in a technical field or equivalent experience.
  • Physical capability to remain seated for prolonged periods and operate office equipment as required.
  • Ability to work appropriately with leadership, employees, and members.
  • Experience with certifications or licensure, depending on candidate background, may be considered in compensation decisions.

Benefits

  • Base salary range of $98,770 to $166,920 depending on geographic zone, plus equity and benefits.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • No-cost telemedicine and health care navigation services for employees and dependents.
  • Generous PTO and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave and up to $25,000 fertility and family building benefit.
  • 11 paid holidays plus one floating paid holiday, work-from-home reimbursement, and 24 hours of paid Volunteer Time Off per year.

Interested in this position?

Apply directly on the company website

Apply Now

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