Customer Success Manager - Enterprise

1 day, 16 hours ago
Full-time
Senior
Customer and Technical Support
HumanSignal

HumanSignal

HumanSignal is a data labeling platform for machine learning and AI that offers flexibility, security, and scalability. It supports all data types, formats, ML backends, and storage providers, enabling users to prepare training data, fine-tune models, ...

Internet Software & Services
1-10
$25M raised

Description

  • Own strategic customer relationships across onboarding, adoption, expansion, and renewal.
  • Partner with ML and data science teams to integrate Label Studio into data pipelines and labeling operations.
  • Drive business value by improving labeling efficiency, reducing labeling cost, and increasing model performance.
  • Support customer expansion by aligning usage with technical goals and advocating for needed feature enhancements.
  • Serve as a trusted technical advisor on annotation project setup, ontology design, human-in-the-loop processes, and data curation strategies.
  • Gather customer success criteria, identify gaps to desired outcomes, and develop joint success plans with internal teams.
  • Deliver onboarding and adoption plans that help customers operationalize labeling workflows.
  • Capture product feedback and feature requests and represent the voice of the customer in cross-functional discussions.
  • Build best practices, playbooks, and process designs to scale the customer success function.
  • Track and improve customer satisfaction, renewals, and expansion outcomes.

Requirements

  • 5+ years in customer-facing technical roles such as Customer Success, Solutions Engineering, or Technical Account Management.
  • At least 3 years managing customer relationships.
  • Familiarity with modern ML/AI workflows, including data collection, labeling, model training, quality assurance, and productionization.
  • Hands-on experience with data labeling or annotation platforms and how they fit into ML workflows.
  • Direct experience as a data scientist, ML engineer, or MLOps practitioner, or experience serving that audience in a customer-facing role.
  • Strong understanding of AI/ML organizational dynamics and the goals of technical leaders such as Heads of AI, Data Science, or Engineering.
  • Experience working in B2B SaaS, ideally at an AI/ML company or startup serving data science teams.
  • Ability to work across North America.
  • Resume or LinkedIn profile required for application; cover letter is appreciated but not required.
  • Experience aligning with Head of Engineering or Head of AI stakeholders is a big plus.

Benefits

  • Base salary targeted at $127,000–$152,000 USD depending on experience and skills.
  • Variable compensation with anticipated on-target earnings of $158,000–$190,000 USD.
  • Stock options.
  • Comprehensive health benefits.
  • Strong team culture rooted in transparency and collaboration.
  • Opportunity to join a well-funded startup with significant room for growth.
  • Supportive, inclusive workplace with accommodations available during the interview process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager, Actimize

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Customer Success Manager to manage post-sales relationships, drive customer value and retention, and lead renewals for assigned accounts.

1 day, 10 hours ago

Professional Services Manager II - Axon Air

Axon 1K-5K Professional Services

Axon is hiring a Professional Services Manager II to lead complex Axon Air drone technology deployments for law enforcement, enterprise, and public safety customers across the United States.

1 day, 10 hours ago

Senior Customer Success Manager

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE Cognigy is hiring a Customer Success Manager to support enterprise customers implementing AI-powered CX software and drive adoption, retention, and measurable business outcomes.

Generative AI
1 day, 10 hours ago

Manager- Customer Account Management

Redwood 251-1K Internet Software & Services

Redwood Software is seeking a Manager of Customer Account Management to lead a team focused on renewals, upsells, cross-sell revenue, and account expansion across its existing customer base.

Salesforce
1 day, 10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers