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Customer Onboarding Specialist

6 hours, 17 minutes ago
Japan
Full-time
Junior
Customer Success
Customer and Technical Support
CRM HubSpot
Apply Now
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006
View All Jobs 154

Description

  • Interview customers to understand their business goals, challenges, organizational structure, and implementation needs.
  • Support initial setup, configuration, and operational adoption of HubSpot.
  • Adapt to new product features and updates and incorporate them into daily work.
  • Collaborate closely with sales and customer success managers to deliver a smooth customer experience.
  • Help shorten customers’ time to value during the onboarding period.
  • Contribute to successful early-stage product use and customer outcomes.
  • Work as part of the customer success team as the first point of contact after purchase.

Requirements

  • Experience in software implementation support, leading an internal software rollout, or related marketing, sales, customer success, or service work.
  • Ability to adapt to a fast-changing environment.
  • Strong commitment to customer success, problem solving, and working together toward outcomes.
  • Commitment to learning new areas and growing professionally.
  • Native-level Japanese proficiency and English reading ability for internal documents.
  • Experience using CRM or marketing automation tools, or consulting in those areas (preferred).
  • Understanding of API concepts and system integrations (preferred).

Benefits

  • Remote work is available from locations outside Tokyo.
  • Opportunity to work with a highly regarded product and gain both product knowledge and communication experience.
  • Exposure to HubSpot’s connected customer platform and cross-functional work across marketing, sales, and customer service/success.
  • A flexible work culture focused on connection, trust, and meaningful progress.
  • Supportive hiring process with accommodations available for candidates who need them.

Interested in this position?

Apply directly on the company website

Apply Now

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