Associate Contract Manager (Renewal Specialist) NAM Accounts

11 hours, 29 minutes ago
Full-time
Junior
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Identify customer health risks across the install base, with attention to usage, adoption, and journey friction.
  • Own the renewal lifecycle from early risk identification through contract execution, ensuring accuracy and timeliness.
  • Lead renewal and commercial conversations, including negotiation and documentation of outcomes.
  • Engage customers by email, phone, and virtual meetings with clear, outcome-focused communication.
  • Help customers align HubSpot usage, configuration, and contract terms with their business goals.
  • Diagnose customer challenges and provide structured recommendations to improve adoption and value realization.
  • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and resolve customer problems.
  • Use HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book of business efficiently.
  • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems.

Requirements

  • 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role.
  • Comfort leading customer conversations involving renewals, negotiation, or complex topics.
  • Ability to diagnose customer goals and challenges and provide clear, structured recommendations.
  • Strong written and verbal communication skills, especially in renewal and contract-related discussions.
  • Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
  • Comfort interpreting usage, adoption, and customer health metrics to guide prioritization.
  • Ability to learn software quickly and coach customers toward effective product adoption.
  • Prior experience owning renewals or commercial conversations is preferred.
  • Familiarity with scaled customer success or usage-based risk models is preferred.
  • Exposure to inbound marketing, sales, or business operations concepts is preferred.
  • Experience working with CRM-driven workflows or automation is preferred.
  • Resumes must be submitted in English.

Benefits

  • Flexible work environment with remote and office options.
  • In-person onboarding and team-building opportunities for certain teams and roles.
  • Accommodations and alternative arrangements available for candidates with disabilities or travel limitations.
  • Human-led hiring decisions, even when AI is used to help screen candidates.

Interested in this position?

Apply directly on the company website

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