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Senior Client Partner

4 weeks ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
Sitecore
Apply Now
Horizontal Digital

Horizontal Digital

Horizontal Digital is an experience forward consultancy that leverages customer data to create precise strategies and maximize value.

Internet Software & Services
251-1K
Founded 2003
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Description

  • Directly lead and manage a portfolio of multiple client accounts, typically valued at $5-10M.
  • Oversee client growth, retention, management, and satisfaction across the portfolio.
  • Build advisory relationships that drive business impact and revenue growth.
  • Understand client business challenges and guide them using Horizontal’s methodology and solutions.
  • Network within client organizations and grow senior and executive relationships.
  • Create and own the 360-degree view of client organizations, including structure, goals, and financing.
  • Lead client mapping activities and ensure the right internal personnel are aligned to each account.
  • Lead client onboarding, project kickoff, and transition to delivery leadership.
  • Oversee customer satisfaction measurement and guide improvement strategies when needed.
  • Author and execute strategic account plans, manage scope, and support organic growth opportunities.
  • Manage revenue forecasting, annual commitments, and account profitability.
  • Partner with internal capability, delivery, and operations teams to ensure delivery excellence and accurate forecasts.
  • Support new business efforts and produce case studies that demonstrate client value.

Requirements

  • Bachelor's degree is required.
  • Minimum of 10 years of experience in a digital agency, consultancy, or digital product development environment.
  • Proven experience growing key and growth clients of $5M+.
  • Strong stakeholder management and communication skills.
  • Ability to define and drive strategic vision and build consensus around ideas and concepts.
  • Strong leadership skills, including leading meetings and presentations with senior clients.
  • Strong financial acumen, including forecasting and revenue management.
  • Industry expertise in a relevant focus area.
  • Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG is preferred.
  • Experience with Sitecore, Optimizely, Contentstack, or other composable DXP platforms is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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