Senior Client Partner

1 month, 2 weeks ago
Full-time
Lead
Sales and Business Development
Horizontal Digital

Horizontal Digital

Horizontal Digital is an experience forward consultancy that leverages customer data to create precise strategies and maximize value.

Internet Software & Services
251-1K
Founded 2003

Description

  • Directly lead and manage a portfolio of multiple client accounts, typically valued at $5-10M.
  • Oversee client growth, retention, management, and satisfaction across the portfolio.
  • Build advisory relationships that drive business impact and revenue growth.
  • Understand client business challenges and guide them using Horizontal’s methodology and solutions.
  • Network within client organizations and grow senior and executive relationships.
  • Create and own the 360-degree view of client organizations, including structure, goals, and financing.
  • Lead client mapping activities and ensure the right internal personnel are aligned to each account.
  • Lead client onboarding, project kickoff, and transition to delivery leadership.
  • Oversee customer satisfaction measurement and guide improvement strategies when needed.
  • Author and execute strategic account plans, manage scope, and support organic growth opportunities.
  • Manage revenue forecasting, annual commitments, and account profitability.
  • Partner with internal capability, delivery, and operations teams to ensure delivery excellence and accurate forecasts.
  • Support new business efforts and produce case studies that demonstrate client value.

Requirements

  • Bachelor's degree is required.
  • Minimum of 10 years of experience in a digital agency, consultancy, or digital product development environment.
  • Proven experience growing key and growth clients of $5M+.
  • Strong stakeholder management and communication skills.
  • Ability to define and drive strategic vision and build consensus around ideas and concepts.
  • Strong leadership skills, including leading meetings and presentations with senior clients.
  • Strong financial acumen, including forecasting and revenue management.
  • Industry expertise in a relevant focus area.
  • Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG is preferred.
  • Experience with Sitecore, Optimizely, Contentstack, or other composable DXP platforms is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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