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Senior Care Solutions Specialist

1 hour, 58 minutes ago
Anywhere
Full-time
Senior
Sales
Product Management
Apply Now
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised
View All Jobs 11

Description

  • Guide families and clients through initial conversations about in-home, non-medical care.
  • Connect with potential clients primarily by phone, with additional support through email, chat, and text.
  • Handle both inbound and outbound calls while maintaining empathy, accuracy, and quality.
  • Meet daily outreach, conversion, call volume, talk time, and quality goals.
  • Develop, implement, and continuously improve sales playbooks and sales strategy.
  • Partner with marketing and product teams to develop and test new services or products.
  • Deliver early-stage pitches, capture client feedback, and refine positioning and materials based on insights.
  • Coach and mentor the care solutions team on new findings, strategies, and product rollouts.
  • Collaborate cross-functionally with operations, care coordination, and marketing to support client commitments and pilots.
  • Identify process gaps and emerging trends, and recommend improvements to messaging, scripting, and client experience.

Requirements

  • Bachelor’s degree preferred.
  • 5+ years of phone-based sales or customer service experience, including inbound and outbound calls.
  • Experience developing sales strategies.
  • Experience working remotely, managing time effectively, and staying connected to a virtual team.
  • Strong empathy and the ability to balance compassion with confident sales execution.
  • Comfort in a metrics-driven environment with motivation to meet goals and earn incentives.
  • Experience in home care, healthcare, or senior services is a strong plus.
  • Ability to work a set schedule with every fourth weekend rotation.
  • Evening and weekend availability is required.

Benefits

  • Hourly hiring range of $24.20 to $28.85.
  • Variable bonus of $10,000 to $15,000.
  • Full-time, remote position.
  • Opportunity to work for a mission-driven company focused on aging care innovation.
  • Work in a leadership culture guided by integrity, compassion, and excellence.
  • Opportunity to make a meaningful impact on clients, families, and care professionals.

Interested in this position?

Apply directly on the company website

Apply Now

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