Customer Care Specialist - Inbound Phone Support

1 hour, 34 minutes ago
Full-time
Entry Level
Customer and Technical Support
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised

Description

  • Interact with customers directly by phone as the primary point of contact.
  • Answer calls to assist with order fulfillment and service execution.
  • Use proprietary technology to connect members with the nationwide partner network.
  • Assess customer needs, build rapport, and provide tailored solutions.
  • Maintain high customer satisfaction and ensure services are delivered within required time frames.
  • Explain HONK’s value proposition, operational processes, and growth context clearly when needed.
  • Resolve customer issues quickly and professionally in a high-volume environment.
  • Think creatively to solve unexpected customer service problems.

Requirements

  • Experience in a customer-facing role resolving issues over the phone.
  • Ability to engage customers calmly and professionally and deliver solutions that exceed expectations.
  • Ability to handle extremely high call volume while maintaining composure under pressure.
  • Demonstrated problem-solving ability with a consultative approach to customer support.
  • Fluency in English; Spanish is a plus.
  • Must have a secluded, uninterrupted workspace free from distractions and able to keep information confidential.
  • Must have an internet connection with minimum speeds of 5 Mbps download and 2.5 Mbps upload.
  • Preferred experience working from home and having equipment that supports a remote work environment.

Benefits

  • Full-time, work-from-home role.
  • Remote-first company with flexibility to work from anywhere in the US.
  • Multiple shifts available in a 24x7 environment.
  • Inclusive, diverse workplace culture.
  • Equal-opportunity employer committed to fair hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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