Customer Support Specialist (Urgent)

1 week, 5 days ago
Full-time
Junior
Customer and Technical Support
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250

Description

  • Prepare and format client-facing quotes and renewal proposals based on Customer Success Manager input.
  • Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion.
  • Maintain accurate client records in Salesforce or a similar CRM, including opportunities, renewal dates, contract details, and activity logs.
  • Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams.
  • Draft and send routine client communications using approved templates.
  • Organize and maintain shared proposal libraries, templates, and client documentation.
  • Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials.
  • Identify missing information, errors, and upcoming deadlines, and follow up to keep projects moving.
  • Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.

Requirements

  • 2+ years of experience in an administrative, sales operations, client success, customer support, or coordinator role.
  • Exceptional attention to detail, especially when working with pricing, contracts, and client information.
  • Experience using CRM platforms such as Salesforce or HubSpot.
  • Comfort with e-signature platforms such as DocuSign, Adobe Sign, or PandaDoc.
  • Proficiency with Microsoft Office and/or Google Workspace.
  • Strong written communication skills with a professional, client-facing tone.
  • Excellent organizational and time management skills with the ability to prioritize multiple requests.
  • Ability to work independently and maintain confidentiality when handling sensitive client and pricing information.
  • Process-oriented mindset and enjoyment of keeping work organized.
  • Proactive, dependable, and comfortable supporting multiple stakeholders in a fast-paced environment.

Benefits

  • Permanent remote work flexibility.
  • Paid Time Off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for support and skill-building.
  • Opportunities for professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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