German Operations Support Associate (Voice & Non-Voice)

1 hour, 46 minutes ago
Full-time
Entry Level
Customer and Technical Support
Envision

Envision

Envision provides recruitment services to partners, specializing in identifying top talents globally and matching them with partners' needs. Founded in 2013, Envision supports businesses in the EMEA regions with temporary and permanent recruitment solu...

Professional Services
11-50
Founded 2013

Description

  • Handle inbound and outbound calls from German-speaking customers.
  • Resolve customer inquiries and provide accurate information.
  • Deliver high-quality customer service and escalate complex cases when needed.
  • Respond to customer inquiries via email, chat, and ticketing systems.
  • Process requests, update customer records, and document case resolutions accurately.
  • Meet SLAs, quality targets, productivity goals, and customer satisfaction KPIs.
  • Follow established processes, policies, and compliance requirements.
  • Collaborate with internal stakeholders to resolve customer issues.
  • Support continuous improvement initiatives and operational excellence.

Requirements

  • Bachelor's degree preferred.
  • Fresh graduates are welcome to apply.
  • 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
  • German language proficiency at minimum B2 level (CEFR).
  • Strong verbal and written communication skills in German.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, multicultural environment.
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Experience with CRM or ticketing tools is a plus.
  • Strong attention to detail and accuracy.

Benefits

  • Professional training and development opportunities.
  • Career growth within a global organization.
  • Exposure to international clients and business environments.
  • Inclusive, diverse, and collaborative workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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