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Mid-Senior Hospitality Professionals

1 month ago
United States
Full-time
Lead
Operations Manager
Operations
CRM
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Description

  • Lead day-to-day operations across lodging, food and beverage, events, or multi-department environments to meet service and financial targets.
  • Drive guest experience initiatives, quality standards, and service recovery processes to improve satisfaction and loyalty.
  • Oversee team leadership activities including coaching, scheduling, performance management, and workforce planning.
  • Manage departmental budgets, forecasting, labor controls, and cost optimization while maintaining service standards.
  • Implement and monitor operational procedures, SOPs, and compliance requirements, including OSHA-aligned workplace safety practices.
  • Partner with sales, marketing, and revenue teams to improve occupancy, ADR/RevPAR, covers, and profitability.
  • Strengthen operational readiness for peak periods through resource planning, vendor coordination, and inventory controls.
  • Support audits, risk management, and incident reporting while maintaining brand and regulatory standards.
  • Lead continuous improvement efforts using KPI tracking, guest feedback, and operational reporting tools.
  • Contribute to strategy execution, new openings, turnaround plans, or multi-property initiatives as assigned.

Requirements

  • Bachelor’s degree preferred in Hospitality Management, Business, or a related field; equivalent experience considered.
  • 5–12+ years of progressive hospitality experience in hotels, resorts, restaurants, venues, or multi-site operations.
  • Demonstrated leadership experience managing teams and operational performance in service-focused environments.
  • Working knowledge of hospitality systems and reporting tools such as PMS, POS, RMS, CRM, scheduling/labor management platforms, and Excel/BI dashboards.
  • Strong capability in budgeting, labor management, forecasting, and KPI-driven decision-making.
  • Knowledge of U.S. workplace practices and compliance expectations, including OSHA-aligned safety standards; food safety knowledge where relevant, such as ServSafe or equivalent.
  • Excellent communication skills in English; additional languages are a plus depending on location and guest profile.
  • Flexibility to support operational schedules as required, including weekends and holidays in many hospitality environments.

Benefits

  • Health care plan covering medical, dental, and vision.
  • Retirement plan with 401(k) and IRA options.
  • Life insurance, including basic, voluntary, and AD&D coverage.
  • Paid time off, including vacation, sick leave, and public holidays.
  • Family leave, including maternity and paternity leave.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

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