Senior Manager, Scaled Operations, FSI

59 minutes ago
Full-time
Lead
Project and Program Management
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Lead three teams covering strategic program implementation, internal tooling, and quality assurance and standards, plus self-service data and business intelligence.
  • Set the Scaled Services strategy, operating rhythm, goals, and efficiency targets while representing the function on the FSI leadership team.
  • Oversee end-to-end delivery of product, policy, and workflow launches, including solution design, testing, budget, timelines, and partner-site rollout.
  • Own the operations tooling roadmap, develop workflow guides, drive adoption, and support business continuity with engineering partners.
  • Build internal tools, automated data models, shared metric definitions, and AI-ready infrastructure enabling self-service operations.
  • Govern workflow adherence, quality standards, overturn rates, and user acceptance testing across FSI domains.
  • Identify systemic quality improvements by connecting findings to workflow, policy, and tooling gaps.
  • Partner with Product, Engineering, Data Science, Analytics, Policy, and shared services on roadmaps and execution.
  • Build and coach a high-performing distributed team and communicate operational and technical tradeoffs to senior leaders.

Requirements

  • 12+ years of experience in operations, strategy, or program management, ideally including people management and technical or data-adjacent work.
  • 5+ years of experience managing managers and developing high-performing distributed teams.
  • Experience leading multifunctional operations teams spanning process, tooling, and data.
  • Understanding of data architecture, metric governance, analytics, and self-service data systems.
  • Experience establishing and governing impartial quality standards at scale.
  • Strong cross-functional influence and stakeholder accountability skills, particularly with Product and Engineering teams.
  • Clear communication skills with the ability to explain complex programs and data concepts to varied audiences.
  • Experience in Trust, Fraud, Safety, or another high-stakes operations environment preferred but not required.
  • Ability to work remotely from an eligible U.S. state where Airbnb, Inc. has a registered entity.

Benefits

  • Base salary range of $192,000–$235,000 USD.
  • Potential eligibility for bonus, equity, benefits, and Employee Travel Credits.
  • U.S.-remote-eligible position with occasional office or offsite attendance.
  • Inclusive application and interview process with reasonable accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

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