Patient Sales & Lead Conversion Specialist (Remote) | Chile

4 hours, 16 minutes ago
Junior
Customer and Technical Support
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Own the inbound patient lead pipeline across phone, text, and email, responding quickly to new inquiries.
  • Convert qualified interest into booked consultations by answering appropriate questions and guiding prospects toward next steps.
  • Follow up with prospects who do not book immediately using personalized, helpful communication.
  • Build longer-term nurture relationships with prospective patients who need more time before scheduling.
  • Maintain a polished and reassuring phone presence with affluent, high-expectation prospects.
  • Qualify leads and assess each prospective patient’s decision-making stage.
  • Document patient interactions, follow-ups, status changes, and next steps accurately in the CRM.
  • Provide after-hours and weekend coverage for new inquiries.
  • Support prospective patients after consultations as they consider proceeding with surgery.

Requirements

  • 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or a high-touch consumer sales environment.
  • Excellent spoken and written English with polished, professional communication skills.
  • Confidence and experience handling customer- or patient-facing phone calls.
  • Proven ability to convert inbound interest into appointments through timely, persistent follow-up.
  • Experience managing leads across phone, email, and SMS while maintaining accurate CRM records.
  • High emotional intelligence and the ability to build trust without sounding pushy.
  • Ability to work independently in a remote environment with strong responsiveness, organization, and follow-through.
  • Experience in plastic surgery, cosmetic surgery, med spas, aesthetics, or elective medical services preferred.
  • Experience with high-ticket elective services, medical practice coordination, Meta or Instagram leads, ManyChat, or the practice CRM preferred.
  • High school diploma required; college degree welcomed but not required.

Interested in this position?

Apply directly on the company website

Apply Now

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