Client Intake & Scheduling Coordinator (Remote) | LATAM & Philippines

1 hour, 6 minutes ago
Full-time
Junior
Customer and Technical Support
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Respond promptly and professionally to inbound calls, missed calls, messages, emails, and new lead inquiries.
  • Schedule qualified prospective clients for consultations with the Managing Attorney and maintain an accurate calendar.
  • Own follow-up on outstanding inquiries to ensure prospective clients receive timely responses.
  • Maintain accurate appointment, lead, and client information across firm systems.
  • Coordinate communication among prospective clients, the Managing Attorney, and legal team members.
  • Recognize questions requiring legal guidance and escalate them without providing legal advice.
  • Manage multiple communication channels and competing priorities while maintaining a professional client experience.
  • Proactively identify unanswered messages, scheduling issues, and pending follow-ups.
  • Provide general administrative support during periods of lower intake volume.

Requirements

  • 2+ years of experience in customer service, client intake, reception, appointment setting, administrative support, or another client-facing role.
  • Excellent spoken and written English with a confident, professional phone presence.
  • Hands-on experience answering inbound calls and returning missed calls, messages, or inquiries promptly.
  • Experience scheduling appointments and maintaining professional calendars with strong attention to detail.
  • Strong follow-up habits and the ability to manage multiple active inquiries.
  • Ability to work independently, remain highly responsive, and reliably follow an agreed remote schedule.
  • Reliable computer, high-speed internet connection, and professional remote workspace.
  • Previous experience with a U.S. law firm, immigration practice, or professional services business is preferred.
  • Familiarity with CRM, scheduling, calendar, and office productivity software is preferred.
  • Experience with high-volume inbound lead or appointment-setting environments is preferred.

Benefits

  • Remote, full-time long-term contractor position.
  • Compensation of $1,300–$1,500 per month.
  • Monday–Friday schedule, 8:00 a.m.–5:00 p.m. PST.
  • Access to a $200K+ perk marketplace with discounts on more than 150 global services.
  • Option to withdraw up to 50% of approved earnings before payday.

Interested in this position?

Apply directly on the company website

Apply Now

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