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Sr. Technical Account Manager - Remote

6 days, 14 hours ago
Canada
Full-time
Senior
Technical Account Manager
Customer and Technical Support
OpenID Connect REST API SAML
Apply Now
Highspot

Highspot

Highspot delivers advanced sales enablement solutions, empowering companies to engage buyers effectively and drive revenue growth with AI-powered tools and personalized content.

Internet Software & Services
1K-5K
Founded 2012
$645M raised
View All Jobs 5

Description

  • Serve as the primary technical point of contact for mid- to upper-market customers.
  • Provide proactive technical guidance and best-practice recommendations across the Highspot platform and its integrations.
  • Help customers adopt AI-powered features, workflows, and automation capabilities.
  • Interpret platform analytics such as usage trends, adoption metrics, and health scores, and translate them into ROI and business outcomes.
  • Partner with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive retention and expansion.
  • Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
  • Identify product enhancement and process improvement opportunities based on customer feedback and usage patterns.
  • Manage customer expectations and deliverables through clear communication and stakeholder alignment.
  • Build trusted relationships with both technical practitioners and executive stakeholders.
  • Become a subject matter expert on the Highspot platform and its integrations.

Requirements

  • 4+ years of experience in a client-facing technical role such as Technical Account Manager, Solutions Consultant, or Customer Success Engineer.
  • Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
  • Solid understanding of software development processes, integrations, and modern SaaS architectures.
  • Experience with enterprise change management or digital transformation initiatives.
  • Familiarity with customer health metrics, adoption frameworks, or value realization methodologies such as health scoring, maturity models, or outcome-based success planning.
  • Comfort working with platform analytics and turning usage data into meaningful business narratives.
  • Familiarity with AI-driven product features and practical AI adoption guidance.
  • Clear, confident communication skills for working with both technical teams and executive stakeholders.
  • Strong problem-solving skills with a bias toward creative, customer-centric solutions.
  • Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.
  • Experience integrating CRM platforms and SSO technologies such as SAML, OIDC, and SCIM, plus working knowledge of REST APIs, MCPs, and email deliverability.
  • Ability to work either remote or in-office in Alberta, British Columbia, or Ontario, Canada.
  • Approximately 15% travel for on-site customer engagements.

Benefits

  • Base salary range of CAD $129,000 to $201,000.
  • Comprehensive medical, dental, vision, disability, and life benefits.
  • Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting.
  • Flexible PTO.
  • Generous holiday schedule plus 5 days for Annual Holiday Week.
  • Quarterly Recharge Fridays as paid mental health recharge days.
  • Flexible work schedules.
  • Access to coaches and therapists through Modern Health.
  • 2 volunteer days per year.
  • Monthly transportation allowance for employees working in the Vancouver Hub location.

Interested in this position?

Apply directly on the company website

Apply Now

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