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Manager, Technical Account Management- Remote

6 days, 14 hours ago
United States
Full-time
Lead
Technical Account Manager
Project and Program Management
OpenID Connect REST API SAML
Apply Now
Highspot

Highspot

Highspot delivers advanced sales enablement solutions, empowering companies to engage buyers effectively and drive revenue growth with AI-powered tools and personalized content.

Internet Software & Services
1K-5K
Founded 2012
$645M raised
View All Jobs 5

Description

  • Lead, coach, and develop a team of Technical Account Managers serving mid-to-upper-market customers.
  • Provide proactive technical guidance, best-practice recommendations, and strategic account planning support.
  • Drive customer adoption and value realization across Highspot’s platform, including AI-powered capabilities.
  • Use platform analytics, usage trends, adoption metrics, and health scores to communicate ROI and business outcomes.
  • Design and implement scalable processes, playbooks, escalation frameworks, and engagement models as the TAM function grows.
  • Aggregate customer feedback and technical themes to inform product roadmap decisions and feature improvements.
  • Partner cross-functionally with Customer Success, Sales, Support, Product, and Engineering on technical customer strategy.
  • Maintain deep knowledge of the Highspot platform, integrations, customer environments, and modern SaaS/AI trends.
  • Hire, develop, and retain strong technical talent while building a high-performance team culture.
  • Travel примерно 15% for on-site customer engagements, QBRs, and team collaboration.

Requirements

  • 4+ years of managing high-performing technical or customer-facing teams in a SaaS environment.
  • 8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
  • 4+ years working with complex enterprise customers, including Fortune 2000 accounts.
  • Proven track record of hiring, developing, and retaining strong technical talent.
  • Experience guiding teams through enterprise change management and digital transformation initiatives.
  • Familiarity with customer health metrics, adoption frameworks, and value realization methodologies such as health scoring, maturity models, and outcome-based success planning.
  • Comfort with platform analytics and coaching others to turn usage data into business narratives.
  • Working knowledge of AI-driven product features and practical AI adoption with customers.
  • Strong understanding of CRM platforms, SSO technologies (SAML, OIDC, SCIM), REST APIs, MCPs, and email deliverability.
  • Clear, confident communication skills with the ability to build trust with technical teams and executive stakeholders.

Benefits

  • Base salary range of $146,000 to $220,000.
  • Comprehensive medical, dental, vision, disability, and life insurance benefits.
  • Health Savings Account (HSA) with employer contribution.
  • 401(k) matching with immediate vesting on employer match.
  • Flexible PTO plus 8 paid holidays and 5 paid days for Annual Holiday Week.
  • Quarterly Recharge Fridays for mental health recharge.
  • 18 weeks of paid parental leave.
  • Access to coaches and therapists through Modern Health.
  • 2 volunteer days per year and commuting benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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