Customer Success Manager II

1 hour, 45 minutes ago
Full-time
Mid Level
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers.
  • Build and manage relationships with high-ticket customers by setting expectations and addressing challenges.
  • Lead on-time client implementations and ensure seamless onboarding and integration for selected clients.
  • Communicate best practices, product insights, and success strategies to customers and internal teams.
  • Act as a liaison for customer feedback and translate business needs into actionable solutions.
  • Collaborate cross-functionally to resolve issues, manage risks, and ensure a smooth customer experience.
  • Configure, test, and validate customer accounts to ensure products meet business needs.
  • Identify missed opportunities in customer accounts and drive adoption through proactive training and support.
  • Consult with clients on priorities related to upcoming product roadmaps and enhancements.
  • Continuously improve customer relationship management processes and take ownership of short-turnaround projects.

Requirements

  • Bachelor’s degree or equivalent SaaS experience is strongly preferred.
  • At least 3+ years of customer-facing and/or implementation experience, preferably in a SaaS organization.
  • Prior experience using HighLevel or similar vertical solutions is preferred.
  • Proficiency with MS Office, Google Suite, Zoom, and Slack is strongly preferred.
  • Excellent time management, organizational, and interpersonal communication skills, both verbal and written.
  • Strong critical thinking, creative problem-solving, and effective communication skills.
  • Ability to manage sensitive customer issues with professionalism, tact, and diplomacy.
  • Self-motivated, proactive, and comfortable maintaining regular communication with customers, management, and peers.
  • Ability to multitask in a fast-paced, collaborative environment while managing ambiguity and deadlines.
  • Must be comfortable being on camera for all customer, peer, and manager/leader interactions.

Benefits

  • Remote-first role in the United States.
  • Full-time employment.
  • Annual salary range of $58,000 to $77,500.
  • Opportunity to work at a growing, global company serving over 1 million businesses.
  • Equal Opportunity Employer status.
  • Hiring process may include AI-assisted tools with human final decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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