Customer Success Manager I

1 week ago
Full-time
Senior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers.
  • Build and manage relationships with high-ticket customers by setting expectations and delivering tailored solutions.
  • Lead on-time client implementations and ensure seamless onboarding and integration.
  • Communicate best practices, strategies, and product insights to clients and internal teams.
  • Act as a liaison for customer feedback and translate business needs into actionable solutions.
  • Collaborate closely with internal teams to align on customer expectations and streamline processes.
  • Configure, test, and validate customer accounts to ensure products meet business needs.
  • Identify missed opportunities in customer accounts and drive adoption through proactive training and support.
  • Consult with clients on priorities tied to feature roadmaps and product enhancements.
  • Improve customer relationship management processes and resolve issues through cross-functional collaboration.

Requirements

  • Bachelor’s degree or equivalent SaaS experience strongly preferred.
  • At least 5 years of experience in a customer-facing and/or implementation role, preferably in a SaaS organization.
  • Prior experience using HighLevel or similar vertical solutions preferred.
  • Proficiency with MS Office, Google Suite, Zoom, and Slack strongly preferred.
  • Excellent time management, organizational, verbal, and written communication skills.
  • Self-motivated and proactive in maintaining regular communication with customers, management, and peers.
  • Strong critical thinking, creative problem-solving, and ability to manage sensitive customer issues with professionalism.
  • Ability to multitask, navigate ambiguity, and stay highly organized while meeting deadlines.
  • Self-starter with a positive attitude, ownership mindset, and commitment to growth in a collaborative environment.

Benefits

  • Remote-first work environment.
  • Opportunity to work for a global company serving over 1 million businesses.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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