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Email/SMS Marketing Manager

2 weeks, 1 day ago
United States
Full-time
Mid Level
Email Marketing Manager
Marketing and Growth
CSS Email Marketing HTML
Apply Now
Hi-Altitude Brands

Hi-Altitude Brands

Hi-Altitude Brands specializes in developing and nurturing iconic brands by combining strategic insight with creative execution, all while operating from their base in Los Angeles.

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Description

  • Build, QA, and deploy email and SMS campaigns in Klaviyo against the lifecycle roadmap.
  • Create, maintain, and optimize automated flows such as welcome, post-purchase, replenishment, win-back, browse abandonment, cart abandonment, and review request flows.
  • Manage send schedules and coordinate promotional, lifecycle, and transactional email/SMS sends.
  • Develop dynamic content, personalization, and subscription milestone messaging tied to Recharge and Shopify Plus events.
  • Build and maintain customer segments based on behavioral, transactional, and subscription attributes.
  • Own inbox placement, sender reputation, deliverability monitoring, and list hygiene practices.
  • Maintain a documented pre-send QA checklist and ensure every campaign and flow is tested for rendering, links, personalization, segmentation, and audience size.
  • Serve as Klaviyo platform administrator, including user management, integration health, and troubleshooting platform issues.
  • Reconcile data across Klaviyo, Recharge, Shopify Plus, and Northbeam to ensure reporting accuracy.
  • Partner with copy, ecommerce, and CX teams on briefs, approvals, customer touchpoints, and cross-functional execution.

Requirements

  • 3-5+ years of experience executing email and SMS marketing programs at DTC consumer brands, ideally in health, wellness, beauty, or consumables.
  • Deep hands-on experience with Klaviyo, including advanced flow architecture, dynamic segmentation, deliverability optimization, A/B testing, and performance analytics.
  • Hands-on experience with Shopify Plus and Recharge in a subscription DTC environment.
  • Proficiency with HTML and CSS for email template customization and rendering troubleshooting.
  • Strong skills in Excel, Google Sheets, and AI platforms such as ChatGPT or Claude for analysis, reconciliation, and reporting.
  • Demonstrated procedural QA discipline with documented checklists and a track record of zero major send errors at scale.
  • Experience reconciling data across email, subscription, ecommerce, and attribution platforms.
  • Solid understanding of email and SMS compliance, including FTC, TCPA, CAN-SPAM, and GDPR.
  • Comfortable working independently while staying aligned with a strategic leader.
  • Remote-first mindset with strong written communication; preferred to live within driving distance of Los Angeles, CA.
  • Preferred experience operating in a subscription DTC business model.

Benefits

  • Competitive salary of $110,000-$120,000 per year plus bonus eligibility.
  • Flexible time off plus 9 annual company holidays.
  • Paid birthday vacation day.
  • 100% company-paid medical, dental, and vision insurance for employees.
  • 100% company-paid life insurance and short-term disability coverage.
  • 3% employer 401(k) contribution regardless of employee participation.
  • Matching charitable contributions up to $2,500/year.
  • $1,200 annual work-from-home stipend.
  • Employee recognition and rewards program, pet insurance, product samples and discounts, professional development fund, and free Calm app subscription.

Interested in this position?

Apply directly on the company website

Apply Now

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