Revenue Cycle Operations Manager

59 minutes ago
Full-time
Senior
Operations
Hey Jane

Hey Jane

Hey Jane provides a telehealth clinic that specializes in delivering safe and affordable reproductive and sexual health care, including FDA-approved abortion pills, vaginal infection treatments, and birth control, all accessible from the comfort of home.

Health Care Providers & Services
11-50
Founded 2020
$10M raised

Description

  • Own end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and accounts receivable collections.
  • Monitor key revenue cycle metrics such as clean claim rate, accounts receivable days, denial rate, and write-off rate, and report results to leadership monthly.
  • Develop and document billing and coding protocols with Clinical teams and ensure consistent application across payer types.
  • Lead denial prevention and appeals processes by tracking root causes, identifying patterns, and resolving systemic issues.
  • Own billing compliance and operational readiness for each new insurance plan before care is delivered.
  • Partner with Product and Engineering to evaluate RCM and AI tools and improve EHR and billing system configuration, automations, reporting, and integrations.
  • Support state expansion by operationalizing billing for new Medicaid programs and payer launches.
  • Identify operational gaps in the revenue cycle and build scalable processes that reduce manual work and improve accuracy.
  • Manage and develop a team of 2-3 billing specialists.

Requirements

  • 5–7+ years of healthcare revenue cycle or billing operations experience, including at least 2 years in a management or lead role.
  • Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience is a plus.
  • Telehealth, reproductive health, or women's health experience strongly preferred.
  • Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care.
  • Hands-on experience configuring and managing billing systems and EHRs, with the ability to serve as the internal subject-matter expert.
  • Analytical mindset with experience using data to identify trends, track KPIs, and drive process improvements.
  • Strong cross-functional communication skills and the ability to work directly with Clinical, BD, Finance, Product, and Clinical Operations teams.
  • Excellent written and verbal communication skills for escalations, documentation, and leadership updates.
  • Ability to thrive in a fast-paced, ambiguous environment and work in a resourceful, solutions-oriented way.
  • Passion for Hey Jane’s mission and commitment to expanding access to essential healthcare.

Benefits

  • $125,000–$145,000 annual salary.
  • Equity package.
  • Remote work from approved states, with a strong preference for NYC.
  • Unlimited vacation.
  • Health, dental, and vision insurance.
  • Flexible spending account (FSA).

Interested in this position?

Apply directly on the company website

Apply Now

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